ServiceNow - IT Operations Management (ITOM) Senior Consultant - Tech Consulting - Open Location

Ernst & Young Oman; Seattle (WA); Hybrid; USD 102,000 - 188,000; Full time

Job summary

A global consulting firm is seeking a ServiceNow Senior Consultant to lead IT Operations Management (ITOM) teams. You will be responsible for user interface development and client engagements. Ideal candidates should possess 2-4 years of relevant experience and ServiceNow certifications. This role is based in Seattle with travel required to meet client needs.

Benefits

Comprehensive compensation package

Flexible vacation policy

Opportunity for hybrid work

Qualifications

• A minimum of 2–4 years of relevant ServiceNow ITOM/CMDB project experience.
• Experience leading teams and supervising others.
• ServiceNow certifications such as CSA or CAD.

Responsibilities

• Lead ServiceNow Transformation teams in client-facing roles.
• Collaborate with clients to gather and analyze requirements.
• Design and develop user interfaces for mobile and web platforms.

Skills

Team leadership

User interface design

Requirement analysis

Agile methodology

Soft skills

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow Certified Systems Administrator

ServiceNow Certified Implementation Specialist

Job description

ServiceNow Senior Consultant – IT Operations Management (ITOM)

Location: Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

The opportunity

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across various platforms such as mobile, web, and tablets. You will be responsible for creating software components and services that interact seamlessly with upstream and downstream components, ensuring that business requirements are met through effective coding and programming.

Your key responsibilities

• Collaborating with clients to gather and analyze requirements, ensuring that the final product meets their needs.
• Designing and developing user interfaces that are not only functional but also enhance user experience.
• Writing clean, maintainable code and creating specifications that support business objectives.

Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders.

Skills and attributes for success

• Act as a workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
• Ability to manage and mentor a multi‑disciplinary team of 3‑5 resources including offshore resources.
• Provide guidance and industry leading practice expertise for ServiceNow ITOM/CMDB process implementations.
• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
• Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
• Ability to create high quality deliverables and project artifacts.

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 2 – 4 years relevant ServiceNow ITOM/CMDB project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications.
• ServiceNow Certified Implementation Specialist – Data Foundations.
• ServiceNow Certified Implementation Specialist – Discovery.
• ServiceNow Certified Implementation Specialist – Event Management.
• ServiceNow Certified Implementation Specialist – Service Mapping.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Ideally, you’ll also have

• ServiceNow Certified Implementation Specialist – ITSM or HAM or SAM.
• Performance analytics and reporting experience – certifications are a plus.
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).

What we look for

We seek individuals who are not only technically proficient but also possess a strong sense of curiosity and a desire to learn. Top performers are those who can navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues alike.

What we offer you

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400.
• Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40‑60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on‑going basis.

EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail].