ServiceNow (HRSD Analyst/Product Owner)

Jobs via Dice; San Jose (CA); Hybrid; USD 125,000 - 150,000; Full time

Job summary

A leading recruitment service is looking for an HRSD Analyst/Product Owner in San Jose, CA. In this hybrid role, you will support the HRSD Product Manager with RTB activities and project support, requiring expertise in ServiceNow HRSD. Key qualifications include a minimum of 4 years in Product/Business Analysis, strong HRSD knowledge, and ServiceNow System Admin certification. The position offers a pay range of $45.00 to $50.00 per hour with various benefits.

Benefits

Medical, dental & vision

401(k) retirement plan

Employee assistance program

Time off/leave (PTO, vacation or sick leave)

Qualifications

• 4+ years Product/Business Analysis with 2+ in ServiceNow HRSD.
• Strong HRSD architecture knowledge and hands-on experience.
• Ability to write precise requirements, epics, stories, and acceptance criteria.
• Experience using JIRA.

Responsibilities

• Co-lead discovery with HR COEs to map current vs target journeys.
• Co-author PRDs, epics, and user stories with acceptance criteria.
• Design COE service components and build routing models.
• Write functional specs for HRSD and HR Agent Workspace.
• Partner on integrations with field mappings and error handling.
• Author ATF test cases and support UAT.

Skills

ServiceNow HRSD

CRMTD

Education

ServiceNow System Admin certification

HRSD Implementation certification

Tools

JIRA

Job description

ServiceNow (HRSD Analyst/Product Owner) role at Jobs via Dice

As an HRSD Product Analyst, you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities, as well as project support. You will gain vast experience within various ServiceNow applications, primarily under the HRSD (Employee Workflows) scope, gathering, documenting, testing, and releasing core functionality for business teams across the Employee Experience (EX) function such as Payroll, Equity, Benefits, HR, Global Mobility, etc.

What you'll do

• Co‑lead discovery with HR COEs to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
• Co‑author PRDs, epics, and user stories with acceptance criteria.
• Design per COE service components: catalog items, record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
• Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
• Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists).
• Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability.
• Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
• Support reporting and dashboard creation and maintenance.
• Support UAT and hyper‑care.
• Operate in CI/CD: update set/source control hygiene.
• Maintain RAID/logs.
• Business stakeholder management and communications for RTB and project requirements.
• Rationalize business requirements and translate them into technical requirements.

Certifications

• ServiceNow System Admin certification (must).
• HRSD Implementation certification (preferred).

Functional Qualifications

• 4+ years Product/Business Analysis with 2+ in ServiceNow HRSD.
• Strong HRSD architecture knowledge and hands‑on experience.
• Ability to write precise requirements, epics, stories, and acceptance criteria.
• Experience using JIRA.

Skills

• ServiceNow HRSD, CRMTD.

Pay and Benefits

The pay range for this position is $45.00 – $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available; life insurance (voluntary l. & ad’d for the employee and dependents); short and long‑term disability; health spending account (HSA); transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave).

Workplace Type

This is a hybrid position in San Jose, CA.

Application Deadline

This position is anticipated to close on Oct 27, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

TEKsystems is an Allegis Group company. Learn more at TEKsystems.com.