ServiceNow HRSD Analyst

CSL Plasma Inc.; Boca Raton (FL); Hybrid; USD 70,000 - 120,000; Full time

Job summary

CSL Plasma Inc. seeks a ServiceNow HRSD Analyst to join the HR Technology team. You will manage ServiceNow HRSD and connected applications, gather requirements, and partner with HR and IT to deliver scalable HR services. Hybrid role with three days onsite weekly.

The ideal candidate has a Bachelor’s in Computer Science, at least 2 years in ServiceNow HRSD, and solid HRIS experience. You will drive end-to-end solution design, dashboards, reporting, and vendor coordination.

Qualifications

• Bachelor’s Degree in Computer Science or a related field.
• Minimum 2 years of ServiceNow HRSD experience.
• 1-2 years HRIS experience.
• Broad knowledge of ServiceNow HRSD.
• Strong knowledge of workflows & flow design.
• Experience in HR Call Center support with Case Management.
• Voice/Chat functionality a plus.
• Knowledge of ServiceNow HRSD Dashboards & Reporting.
• Hands on experience with ServiceNow upgrades.
• Good vendor management skills.
• Enjoys working in a fast-paced, ever-changing environment working with cutting-edge technology.
• Enjoys providing technical consulting and working with internal stakeholders.

Responsibilities

• Assess current state processes and define HRSD requirements.
• Define integration concepts and architecture for HRSD.
• Lead End to End solution in Service Catalog, Case Management, Employee Documents Management, Knowledge Management, and Security.
• Maintain security and loads for Employee Documents Management and ServiceNow HRSD.
• Configure dashboards/ reporting to fulfill HR’s needs.
• Prototype and configure based on project requirements.
• Collaborate with HR Technology and IT testing leads on updates/upgrades.
• Identify test scenarios and develop/test scripts with the project team.
• Stay updated on HRSD releases and communicate improvements.
• Create system documentation and training resources.

Skills

ServiceNow HRSD

HRIS

Workflows design

Case Management

Dashboards & Reporting

Vendor management

Upgrades

Stakeholder management

Education

Bachelor's Degree in Computer Science or related field

Job description

The Opportunity

Reporting to the Associate Director, HR Technology , as the ServiceNow Human Resources Service Delivery (HRSD) Analyst, you will bring experience in the ServiceNow platform. You will be supporting HR Operations and COE's requirement gathering and solutioning to help us grow our Internal ServiceNow HRSD platform within the organization. You will be a key contributor on the HR Technology team. You will primarily focus on managing and maintaining ServiceNow HRSD and connected applications. You will hold a critical role in supporting CSL's growth and successful utilization of the HRSD module. This is a hybrid role, requiring three (3) days of onsite work weekly. #LI-hybrid

The Role

Work with the global HR community and core ServiceNow team to assess current state processes, identify and define ServiceNow HRSD solution requirements, determine and define integration requirements and concepts, and assist with overall architecture and implementation plans. End to End solution consulting in Service Catalog, Case Management, Employee Document Management, Knowledge Management, and Group and Security setup. Lead ServiceNow’s Employee Documents Management - maintain security, categorization, and preform manual loads. Excellent working knowledge of ServiceNow Dashboards/Reporting functionality, fulfilling HR’s reporting and data analysis needs. UX experience with ServiceNow Employee Center Pro, maintaining campaigns, alerts, and widgets. Own HR ancillary system support and manage vendors - NICE, DocuSign, Escriba. Excellently manage the trusted relationship with our stakeholders to deliver on requirements. Ensure and maintain a strong partnership with IT on the overall ServiceNow platform strategy and architecture. Gather and document end-user requirements by working with cross functional teams. Prototype and configure based on project requirements. Partners closely with HR Technology and IT testing leads on updates/upgrades per CSL enhancement or vendors upgrades. Identify test scenarios/use cases, help develop test scripts and execute UAT with the project team. Keep current on new ServiceNow HRSD releases, enhancements, and communicate potential process improvements as well as ensuring HR solution designs are in-line with the overall ServiceNow platform, e.g., ITSM. Create related system documentation and partner with HR Communications/Change team on user Training Resources.

Your Skills & Abilities

• Bachelor’s Degree in Computer Science or a related field.
• Minimum 2 years of ServiceNow HRSD experience.
• 1-2 years HRIS experience.
• Broad knowledge of ServiceNow HRSD.
• Strong knowledge of workflows & flow design.
• Experience in HR Call Center support with Case Management.
• Voice/Chat functionality a plus.
• Knowledge of ServiceNow HRSD Dashboards & Reporting.
• Hands on experience with ServiceNow upgrades.
• Good vendor management skills.
• Enjoys working in a fast-paced, ever-changing environment working with cutting-edge technology.
• Enjoys providing technical consulting and working with internal stakeholders.
• Virtual agent experience a plus.
• Strong people skills, customer-centric attitude, ability to deal with cultural diversity.
• Self-directed and able to manage changing priorities and expectations to align to business objectives.

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives. CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries. To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

Equal Opportunity Employer CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement. CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here. CSL Global Privacy Notice for Job Applicants and Candidates