ServiceNow HR Service Delivery (HRSD) Developer

Eliassen Group; Concord (NH); Remote; USD 90,000 - 110,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with company match

Life insurance

Job summary

Eliassen Group is seeking an experienced ServiceNow HR Service Delivery (HRSD) Developer to advance our client's digital employee experience and HR technology ecosystem.

You will design, develop, configure, and optimize HRSD capabilities, including Employee Center, Case & Knowledge Management, Employee Relations, HR Workflows, Virtual Agent, AI-powered experiences, and integrations with enterprise platforms such as Workday and other People Technology solutions.

Qualifications

• 5+ years of ServiceNow development experience.
• 3+ years of hands-on ServiceNow HRSD experience.
• Expertise in Employee Center, HR Case Management, Knowledge Management, HR Catalogs, and Lifecycle Events.
• Strong knowledge of JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, and ServiceNow platform architecture.
• Experience integrating ServiceNow with Workday or other HCM platforms.
• Experience working in Agile delivery environments.
• Preferred certifications: CSA, CAD, CIS-HR.
• Experience with Now Assist, AI Search, Virtual Agent, and Employee Experience solutions.

Responsibilities

• Configure, develop, and support ServiceNow HRSD applications and modules.
• Build and enhance HR case management workflows, lifecycle events, employee journeys, and service catalog experiences.
• Develop custom applications, UI policies, business rules, client scripts, ACLs, and integrations.
• Configure Employee Center, HR Agent Workspace, Knowledge Management, Employee Relations, and HR Service Catalog offerings.
• Create and maintain scalable, reusable development standards and technical documentation.
• Implement and optimize ServiceNow AI capabilities such as Now Assist for HR, case summarization, and knowledge recommendations.
• Design intelligent workflow automation to improve employee experience and reduce manual effort.
• Partner with business stakeholders to identify AI-driven enhancement opportunities.
• Develop and support integrations with platforms including Workday, identity management solutions, enterprise data platforms, and internal applications.
• Create and maintain integration patterns using REST, SOAP, IntegrationHub, Flow Designer, and APIs.
• Collaborate with enterprise architects and integration teams to ensure scalable and secure solutions.
• Support future-state architecture planning and platform optimization initiatives.
• Diagnose and resolve complex technical issues related to workflows, security access, portals, integrations, reporting, and platform performance.
• Support platform upgrades and releases, perform code reviews, and ensure best practices.
• Participate in design reviews, develop testing strategies, support UAT and deployments, and ensure smooth transition to support.
• Work with HR Product Managers, Business Analysts, COE, and external integrators; translate requirements into designs.

Job description

ServiceNow HR Service Delivery (HRSD) Developer

Anywhere

Type: Contract

Category: Business Analysis

Industry: Technology

Workplace Type: Remote

Standard Hours: Open

Reference ID: JN -102026-108891

Date Posted: 10/01/2026

Description:

Remote

Our client is seeking an experienced ServiceNow HR Service Delivery (HRSD) Developer to support the continued evolution of its digital employee experience and HR technology ecosystem. This individual will design, develop, configure, and optimize ServiceNow HRSD capabilities, including Employee Center, Case & Knowledge Management, Employee Relations, HR Workflows, Virtual Agent, AI-powered experiences, and integrations with enterprise platforms such as Workday and other People Technology solutions. The ideal candidate combines strong ServiceNow development expertise with a deep understanding of HR business processes and employee experience design. This role will collaborate closely with Intuit's People & Places organization, T4I, ServiceNow COE, enterprise architects, product managers, and cross-functional stakeholders.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

• Medical benefits
• Dental benefits
• Vision benefits
• 401k with company matching
• life insurance

Rate: $65.00 to $80.00/hr. w2

JN -102026-108891

Responsibilities

• Configure, develop, and support ServiceNow HRSD applications and modules.
• Build and enhance HR case management workflows, lifecycle events, employee journeys, and service catalog experiences.
• Develop custom applications, UI policies, business rules, client scripts, ACLs, and integrations.
• Configure Employee Center, HR Agent Workspace, Knowledge Management, Employee Relations, and HR Service Catalog offerings.
• Create and maintain scalable, reusable development standards and technical documentation.
• Implement and optimize ServiceNow AI capabilities such as Now Assist for HR, case summarization, resolution recommendations, knowledge recommendations, and employee self-service experiences.
• Design intelligent workflow automation to improve employee experience and reduce manual effort and case volume.
• Partner with business stakeholders to identify AI-driven enhancement opportunities.
• Develop and support integrations with platforms including Workday, identity management solutions, enterprise data platforms, and internal applications.
• Create and maintain integration patterns using REST, SOAP, IntegrationHub, Flow Designer, and APIs.
• Collaborate with enterprise architects and integration teams to ensure scalable and secure solutions.
• Support future-state architecture planning and platform optimization initiatives.
• Diagnose and resolve complex technical issues related to workflows, security access, portals, integrations, reporting, and platform performance.
• Optimize existing HRSD capabilities based on user feedback and adoption metrics.
• Support platform upgrades and releases, perform code reviews, and ensure adherence to development best practices.
• Participate in technical design reviews, develop testing strategies, support UAT and deployments, and ensure transition to support and operations.
• Work closely with HR Product Managers, Business Systems Analysts, ServiceNow COE, Enterprise Architects, engineering teams, and external system integrators.
• Translate business requirements into technical designs and implementation plans and provide technical guidance to stakeholders.

Experience Requirements

• 5+ years of ServiceNow development experience.
• 3+ years of hands‑on ServiceNow HRSD experience.
• Expertise in Employee Center, HR Case Management, Employee Relations, Knowledge Management, HR Catalogs, and Lifecycle Events.
• Strong knowledge of JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, and ServiceNow platform architecture.
• Experience integrating ServiceNow with Workday or other HCM platforms.
• Strong troubleshooting and problem‑solving skills.
• Experience working in Agile delivery environments.
• Preferred certifications: CSA, CAD, CIS‑HR.
• Experience with Now Assist, AI Search, Virtual Agent, and Employee Experience solutions.
• Experience supporting large‑scale enterprise HR transformations.
• Familiarity with Workday HCM and HR operating models.
• Experience within high‑growth technology organizations.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ([e-mail], 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI‑assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre‑tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked‑in state/locality.

• medical (choice of 3 plans)
• dental
• vision
• pre‑tax accounts
• other voluntary benefits including life and disability insurance
• 401(k) with match
• sick time if required by law in worked‑in state/locality

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and affirmative action employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.