ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location

EY; San Antonio (TX); Hybrid; USD 171,000 - 393,000; Full time

Job summary

A global consulting firm is seeking a Senior Manager in ServiceNow Consulting to lead digital transformation projects for enterprise service management. This client-facing role involves managing engagements, driving strategies for ServiceNow implementations, and mentoring teams. The ideal candidate will have a strong consulting background, a Bachelor's degree at minimum, and extensive ServiceNow experience. Compensation ranges from $171,600 to $392,100, with a hybrid work model.

Benefits

Comprehensive compensation package

Medical and dental coverage

401(k) plans

Flex-vacation policy

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 5‑7 years of ServiceNow implementation experience.
• 5‑7 years of Big‑4 or equivalent consulting experience, preferably at Senior Manager or Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Excellent consulting and interpersonal skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• A valid U.S. driver’s license.

Responsibilities

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.

Job description

ServiceNow - Enterprise Service Management Transformation - Senior Manager - Tech Consulting - Open Location

Join EY as a Senior Manager in ServiceNow Consulting, driving digital transformation for enterprise service management across diverse organizations worldwide. This role is client‑facing, offering opportunities to lead high‑impact projects, develop teams, and build lasting client relationships.

Location: Anywhere in Country

Opportunity

You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client‑facing role that provides a platform to showcase leadership, motivate and develop teams, and maintain robust client relationships.

Key Responsibilities

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.

Skills And Attributes for Success

• Drive and support sales activities alongside EY pursuit teams—develop proposals, engagement estimates, and participate in sales presentations.
• Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans, and solution architectures.
• Act as engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay); oversee design, configuration/development, testing, and deployment phases.
• Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen for fact‑based decision making and conflict resolution.
• Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across non‑IT business functions.
• Analyze a company’s service management functional capabilities, provide leading‑practice recommendations, and contribute insights to strategic roadmaps.
• Lead client process design sessions and facilitate requirements workshops.
• Experience in waterfall and agile delivery models—including planning, status reporting, budgets, and risk & issue logs.
• Create high‑quality deliverables and project artifacts.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 5‑7 years of ServiceNow implementation experience.
• 5‑7 years of Big‑4 or equivalent consulting experience, preferably at Senior Manager or Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of two of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
  • ServiceNow Certified Implementation Specialist – Customer Service Management
  • ServiceNow Certified Implementation Specialist – Field Service Management
• Excellent consulting and interpersonal skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Ability to develop presentations, functional and technical roadmaps, and present ideas and proposals to all levels of management.
• Experience defining contextual, conceptual, and logical models aligning business and technical capabilities.
• Experience leading teams and supervising others.
• A valid U.S. driver’s license.
• Travel up to 60%.

Preferred Additional Qualifications

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Performance analytics and reporting experience (certifications are a plus).
• Experience in Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery (certifications a plus).
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).

What We Look For

We seek intellectually curious people with a genuine passion for innovative growth, excellent communication and negotiation skills, and the ability to articulate big ideas to senior leaders without technical backgrounds. The successful candidate will take ownership of a high‑performing team poised for industry leadership.

What We Offer You

• A comprehensive compensation and benefits package with a base salary range of $171,600 to $392,100 (U.S.) and higher ranges in key metros.
• Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• A flex‑vacation policy that allows you to decide how much time to take based on personal circumstances, including EY paid holidays, winter/summer breaks, personal/family care, and other leaves.
• A hybrid work model: most external client‑serving roles work in person 40‑60% of the time.

Join Us

Apply today to shape your future with confidence. EY accepts applications on an on‑going basis.

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