ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location

EY; Irvine (CA); Hybrid; USD 171,000 - 446,000; Full time

Job summary

A global professional services firm is seeking a Senior Manager for ServiceNow transformations. This role involves leading teams, managing client relationships, and ensuring project success. Candidates should have a Bachelor’s degree, extensive experience in ServiceNow, and strong leadership skills. The position offers a comprehensive salary package and a hybrid work model with flexible vacation policies.

Benefits

Comprehensive benefits package

Flexible vacation policy

Hybrid work model

Qualifications

• 5-7 years of relevant ServiceNow implementation experience.
• 5-7 years of Big 4 or equivalent consulting experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) required.

Responsibilities

• Lead engagement delivery and manage client relationships.
• Accountable for program/project management.
• Develop resource plans and budgets for engagements.

Skills

Client relationship management

Project management

ServiceNow expertise

Business acumen

Leadership

Education

Bachelor’s degree

Master’s degree

Tools

ServiceNow

Agile methodologies

Waterfall methodologies

Job description

ServiceNow - Enterprise Service Management Transformation - Senior Manager (Tech Consulting) - Open Location

Location: Anywhere in Country

EY is all in to shape your future with confidence and help you succeed in a globally connected powerhouse of diverse teams.

About the Role

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems, and information is vital – but can be a risky investment in such a rapidly changing environment. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome creative and technical challenges.

You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client‑facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will build and manage the delivery of technology transformation projects and programs in alignment with our organizational strategy.

Your Key Responsibilities

• Leading engagement delivery and managing client relationships on a daily basis.
• Accountable for program/project management, ensuring all objectives are met.
• Developing resource plans and budgets for engagements, managing engagement economics effectively.

Skills and Attributes for Success

• Drive and support sales activities alongside EY pursuit teams, developing proposals, estimates, and participating in sales presentations.
• Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives to develop business cases, transformation roadmaps, detailed plans, and solution architectures.
• Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements and solution delivery, including design, configuration, testing, and deployment phases.
• Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources including offshore resources.
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry‑leading practice expertise for ServiceNow service‑management implementations across business functions (non‑IT).
• Analyze a company’s service‑management functional capabilities and provide recommendations and strategic insights.
• Lead client process design sessions and facilitate requirements workshops with functional or business‑process subject‑matter resources.
• Experience in waterfall and agile delivery models, supporting planning, status reporting, budgets, risk, and issue logs.
• Create high‑quality deliverables and project artifacts.

To Qualify for the Role

• Bachelor’s degree required (4‑year); Master’s degree preferred.
• 5‑7 years of relevant ServiceNow implementation experience.
• 5‑7 years of Big 4 or equivalent consulting experience at Senior Manager or Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of two of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
  • ServiceNow Certified Implementation Specialist – Customer Service Management
  • ServiceNow Certified Implementation Specialist – Field Service Management
• Excellent consulting and interpersonal skills — executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Ability to develop presentations, roadmaps, and proposals for all levels of management.
• Experience with defining contextual, conceptual, and logical models that align business and technical capabilities.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel up to 60%.

Ideally You Will Also Have

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Performance analytics and reporting experience.
• Experience in Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery.
• Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).

What We Look For

We seek intellectually curious people with a passion for innovation, excellent communication and negotiation skills, and the ability to convey big ideas to senior leaders.

What We Offer You

• Comprehensive compensation and benefits package. Base salary ranges for the US: $171,600–$392,100 (national); $205,900–$445,700 (NYC, WA, CA excluding Sacramento). Total Rewards include medical, dental, pension, 401(k), and paid time off.
• Hybrid model with 40‑60% in‑person work.
• Flexible vacation policy and various leaves to support well‑being.

Apply today. EY accepts applications on an on‑going basis.

For those living in California, please click here for additional information.

EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

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EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

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