ServiceNow Engineer I

Tempus AI, Inc.; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Benefits package

Stock options

Job summary

Tempus AI, Inc. is seeking a ServiceNow Administrator/Junior Developer to configure and customize ServiceNow ITSM and HRSD modules. You will analyze requirements, deliver streamlined OOTB solutions, troubleshoot platform issues, and help maintain integrations with external tools.

The role requires 1–2 years of hands-on ServiceNow experience, solid JavaScript/HTML/CSS skills, and familiarity with Flow Designer, IntegrationHub, and ATF. Collaboration and proactive communication are essential.

Qualifications

• 1-2 years of hands-on experience with the ServiceNow platform as an administrator or junior developer.
• Strong understanding of ServiceNow architecture, data structures, and ITSM modules.
• Proficient in JavaScript, HTML, and CSS for customization.
• Familiarity with Flow Designer, IntegrationHub, and ATF.

Responsibilities

• Configure and customize core ServiceNow applications (ITSM, HRSD).
• Analyze requirements to deliver out-of-the-box solutions, avoiding scope creep.
• Provide technical guidance and documentation for front-line agents.

Skills

ServiceNow admin

JavaScript

HTML

CSS

Flow Designer

IntegrationHub

ATF

Agile/Scrum

Tools

REST API

SOAP API

ServiceNow architecture

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

What You’ll Do:

Configure and customize core ServiceNow applications, including IT Service Management (ITSM) and Human Resource Service Delivery (HRSD), utilizing Flow Designer, Business Rules, Client Scripts, and UI Policies.

Analyze business requirements and user stories to deliver the simplest, most effective "Out of the Box" (OOTB) solutions, avoiding unnecessary customization or scope creep.

Act as a reliable technical partner to the cross-functional teams, troubleshooting incidents, resolving platform bugs, and proactively creating documentation to support front-line agents.

Build and maintain the Automated Test Framework (ATF) to ensure platform stability during upgrades and deployments.

Maintain and troubleshoot platform integrations (REST/SOAP APIs) with third-party vendors and tools.

Actively participate in Scrum/Agile ceremonies (Daily Standups, Sprint Planning, Peer Reviews) and proactively communicate project status, blockers, and technical findings.

Required Qualifications:

1 - 2 years of hands-on experience working with the ServiceNow platform as an administrator or junior developer.

Technical Skills:

• Solid understanding of ServiceNow architecture, data structures, and core ITSM modules.
• Basic to intermediate knowledge of JavaScript, HTML, and CSS.
• Familiarity with ServiceNow Flow Designer, IntegrationHub, and ATF.

Soft Skills:

• Excellent collaborative skills with a service-oriented mindset.
• A positive, solution-oriented attitude toward learning new tools, technologies, and evolving processes.
• Clear, concise, and professional communication skills (both written and verbal) for interacting with technical teams and stakeholders.
• Ability to take ownership of tasks, raise questions early when requirements are unclear, and actively participate in technical discussions.

Preferred Qualifications:

1-2 years of hands-on experience working with the ServiceNow platform.

Certifications:

ServiceNow Certified System Administrator (CSA) is highly preferred. Progress toward Certified Application Developer (CAD) is a plus.

The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience.

Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company’s first employee. Ryan and Eric began assembling a world-class team, focused on building the first version of a platform capable of ingesting real-time healthcare data in an effort to personalize diagnostics. We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives. We’re looking for people who can change the world. Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.