ServiceNow Engineer

asmexternalcareersite; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

ASM Research is seeking a ServiceNow Engineer to provide advanced engineering, configuration, and integration support for the enterprise ServiceNow platform within a federal IT environment. You will work with product owners to implement changes, upgrades, and new capabilities while minimizing disruption to mission-critical services.

You will design and maintain complex workflows, integrations using APIs and MID servers, and data models; plan upgrades; configure dashboards; ensure security and

Qualifications

• Bachelor’s degree or equivalent in CS/IT/Engineering or related field.
• 8+ years of ServiceNow experience with hands-on engineering or development in large multi-module instances.
• Expertise configuring and customizing core ServiceNow apps and building integrations using APIs and web services.
• Strong problem-solving, communication, and collaboration with owners, leads, and infra teams.
• Experience planning upgrades per change-management processes, including testing and rollback.
• Current secret security clearance.
• Willingness to travel 10–25% as needed.

Responsibilities

• Design and implement complex ServiceNow solutions across ITSM, ITOM, SPM, SAM, SecOps and related apps following governance standards.
• Develop and maintain integrations using APIs, web services, and MID servers to connect ServiceNow with monitoring, identity, and business systems; resolve issues quickly.
• Plan and execute platform upgrades, patches, and enhancements with regression testing and rollback planning.
• Configure and customize workflows, forms, dashboards, and data models while maintaining performance, security, and supportability.
• Collaborate with security and compliance stakeholders to ensure configurations and data handling meet federal requirements.
• Apply scripting and automation to streamline administration, deployment, and routine tasks.
• Troubleshoot platform issues across application, integration, and infrastructure layers; perform root-cause analysis and corrective actions.
• Document solutions and procedures to support knowledge transfer and audit readiness.

Skills

ServiceNow engineering

APIs & web services

Automation scripting

ITSM/ITOM knowledge

Security clearance

Cross-team collaboration

Education

Bachelor’s degree or equivalent in CS/IT/Engineering

Tools

MID Server

Job description

Position Overview

The ServiceNow Engineer provides advanced engineering, configuration, and integration support for the enterprise ServiceNow platform to ensure stability, scalability, and alignment with organizational standards. The role works closely with product owners and process leads to implement changes, upgrades, and new capabilities while minimizing disruption to mission‑critical services.

This engineer designs andmaintainscomplex workflows, integrations, and data models that connect ServiceNow with other enterprise tools. Mapped to the Cloud Engineer II standard job, the position also applies modern engineering practices—such as scripting, automation, and infrastructure‑as‑code concepts—to improve how the platform is built, tested, andoperatedin a federal IT environment.

Key Responsibilities

• Design and implement complex ServiceNow solutions across modules such as ITSM, ITOM, SPM, SAM, SecOpsand related enterprise applications, ensuring configurations follow platform and governance standards.

• Develop andmaintainintegrations using APIs, web services, and MID servers to connect ServiceNow with monitoring, identity, and business systems, resolving integration issuesin a timely manner.

• Plan and execute platform upgrades, patches, and enhancements, including regression testing, validation, and rollback planning to keep the environment on supported releases with minimal disruption.

• Configure and customize workflows, forms, dashboards, and data models to meet organizational requirements whilemaintainingperformance, security, and supportability.

• Collaborate with security and compliance stakeholders to ensure that configurations, integrations, and data handlingcomply withorganizational policies and federal requirements.

• Apply scripting and automation techniques to streamline common administration, deployment, and maintenance tasks within the ServiceNow environment.

• Troubleshoot complex platform issues across application, integration, and infrastructure layers, performing root‑cause analysis and implementing corrective actions.

• Document solutions, configuration standards, and technical procedures to support knowledge transfer, continuity of operations, and audit readiness.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience.

• 8+ years of experience supporting ServiceNow environments, including substantial hands‑on engineering or development work in large, multi‑module instances.

• Demonstratedexpertiseconfiguring and customizing core ServiceNow applications and building integrations with third‑party systems using APIs, web services, and related technologies.

• Strong problem‑solving, communication, and collaboration skills, with the ability to work effectively with product owners, process leads, and infrastructure teams.

• Experience planning and executing ServiceNow upgrades and changesin accordance withformal change‑management processes, including testing and rollback preparations.

• Candidates must have a current secret security clearance

• Willingness and ability to travel 10–25% as needed to support stakeholder engagement and platform initiatives.

Preferred Qualifications

• Multiple ServiceNow certifications (for example, Certified Technical Architect, Certified System Administrator, Certified Application Developer, or Implementation Specialist)demonstratingdepth across administration and development tracks.

• Experience leading platform‑wide initiatives such as CMDB design, CDSM Common Service Data Model, service mapping, multi‑instance consolidation, or modernization of existing ServiceNow implementations.

• Familiarity with cloud‑engineering practices—such as infrastructure as code, continuous integration and delivery, and scripting for environment orchestration and provisioning—as they apply to ServiceNow hosting models.

• Prior experience supporting ServiceNow in a federal or similarly regulated environment, including attention to security, audit, and compliance requirements.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.