ServiceNow Developer/Administrator

Sogeti; Cincinnati (OH); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading technology consulting firm in Ohio is looking for a Senior Strategic Technical Recruiter to support the ServiceNow Platform. Responsibilities include configuring, administering, and troubleshooting the platform within an Agile environment. Candidates must have over 3 years of experience with ServiceNow and a current CSA certification. The role offers flexible work options and a comprehensive benefits package.

Benefits

Flexible work options

401(k) with 150% match up to 6%

Employee Share Ownership Plan

Life Insurance

Tuition Reimbursement

Career Planning & Coaching

Qualifications

• 3+ years' experience with ServiceNow Platform Administration in an Agile environment.
• Current ServiceNow System Administrator (CSA) certification required.
• Priority consideration for ServiceNow Certified Implementation Specialist (CIS) for SPM and/or APM.

Responsibilities

• Configure and develop on the ServiceNow platform.
• Perform daily, weekly, monthly system monitoring.
• Collaborate with teams for ServiceNow upgrades and maintenance.
• Assist with report configuration and operational tasks.
• Support administration for Production and non-prod instances.

Skills

ServiceNow Platform Administration

Agile environment

Incident Management

Problem Management

Change Management

ITOM/CMDB

Troubleshooting skills

Education

Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Systems, or Business Administration

Job description

Senior Strategic Technical Recruiter @ Sogeti | Talent Acquisition

About the job: ServiceNow Developer/Administrator you will work in a fast‑paced Agile environment supporting the ServiceNow Platform. You will administer and support multiple FedRamp ServiceNow instances to meet the unique business needs of our users and stakeholders. You will work with cross functional teams including architects, business analysts, developers, product owners and other stakeholders to understand, and provide solutions across different applications on the ServiceNow Platform. You will perform production support including incident resolution and troubleshooting.

What you will do at Sogeti:

• Configure and develop on the ServiceNow platform including routine changes or configuration and adjustments as requested
• Provision, install, configure, operate, and maintain the ServiceNow platform
• Perform daily, weekly, monthly system monitoring, verifying the integrity and availability of ServiceNow applications
• Collaborate with Platform and Delivery teams to perform ServiceNow upgrades and patching. Coordinate system updates across different instances, ensure latest patches, and configuration changes
• Assist with report configuration, dashboards, and maintenance and performs operational administrative tasks, as needed
• Actively collaborate with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed
• Support the administration for Production and non-prod instances
• Collaborate with the Production Support and ServiceNow Operation teams to monitor support cases
• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform for any reported problems across all instances.

What you will bring:

• 3+ Years' experience with ServiceNow Platform Administration in Agile environment
• 3+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog, ITOM/CMDB
• Current ServiceNow System Administrator (CSA) certification required
• Ability to troubleshoot complex technical issues
• Priority consideration given to candidate that possess a current ServiceNow Certified Implementation Specialist (CIS) for SPM and/or APM certification

Education:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Systems, Business Administration, or equivalent years of experience

Life at Sogeti: Sogeti supports all aspects of your well‑being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work options
• 401(k) with 150% match up to 6%
• Employee Share Ownership Plan
• Life Insurance
• Adoption, Surrogacy & Cryopreservation Assistance
• Career Planning & Coaching
• $5,250 Tuition Reimbursement & 20,000+ Online Courses
• Employee Resource Groups
• Counseling & Support for Physical, Financial, Emotional & Spiritual Well‑being
• Disaster Relief Programs

About Sogeti

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands‑on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.