ServiceNow Developer

National Grid; Hicksville (NY); Hybrid; USD 114,000 - 161,000; Full time

Benefits offered by this job

Hybrid work model

Career advancement opportunities

Job summary

National Grid is seeking a ServiceNow Developer to design and develop enterprise-grade solutions for a global enterprise. You will collaborate with external partners and internal stakeholders to deliver scalable, high-quality outcomes in a hybrid work environment across NY and MA.

The role requires 2+ years on ServiceNow, JavaScript expertise, ITSM/ITOM experience, and a proactive, agile mindset. You will contribute to digital transformation while working in a flexible schedule that balances

Qualifications

• Bachelor's degree in computer science or equivalent.
• 2+ years hands-on development on ServiceNow platform.
• 1+ year hands-on development and configuration on ServiceNow.

Responsibilities

• Design and develop enterprise-grade ServiceNow solutions.
• Collaborate with partners and internal stakeholders.
• Follow best practices, release management, and upgrade strategies.
• Monitor health, usage, and compliance of the application.
• Implement integrations and reusable workflows to improve operations.

Skills

ServiceNow development

JavaScript

Agile / Scrum

Requirements gathering

ITSM / ITOM knowledge

Core Java

Web Services

Education

Bachelor's Degree in Computer Science or equivalent

Tools

ServiceNow Platform

ServiceNow ITSM

Virtual Agent

Job description

About us

At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. So, join us as a ServiceNow Developer, and find your superpower. We need you!

We want to find an innovative, adaptable, and results-oriented ServiceNow Developer for our ServiceNow Platform team. This position can be located in Waltham, MA, Brooklyn, NY, Hicksville, NY, orSyracuse, NY (candidates may also reside in either Connecticut, New Jersey, New Hampshire, Pennsylvania, Rhode Island, Vermont, or Maine). If you yearn to be innovative, contribute new ideas, and play a critical part in our Technology & Innovation organization, we want to hear from you!

What you'll do

As a ServiceNow Developer, you'll play a key role in designing and developing enterprise-grade solutions. You'll collaborate with external development partners and internal stakeholders to deliver high-quality, scalable solutions for a global enterprise environment. Key responsibilities include the following:

• Follow ServiceNow software development best practices & standards - Architecture principles, Integration standards, Release management, Platform upgrade strategy, performance tuning, etc.
• Monitor health, usage, and overall compliance of the application
• Collaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades
• Work on major version upgrades and installing patches
• Utilize plug-ins for integrations and app development from ServiceNow application store and communities
• Drive the creation of relevant and meaningful re-usable workflows, and other deliverables that enables the overall business thus driving better performance
• Validate all new change requests & demands on the platform

About you

Education & Work Experience:

• Bachelor's Degree in Computer Science or equivalent
• 2+ years of hands-on development experience on ServiceNow platform overall
• 1+ years of hands-on development & configuration on the ServiceNow Platform
• Experience with end to end implementation of ITSM, ITOM, or HRSD module of ServiceNow
• Preferred Experience within ServiceNow ITSM, ITOM, Virtual Agent, Employee Center
• Excellent knowledge and experience developing in JavaScript
• Proven experience in understanding & capturing business requirements as features in an agile manner
• Working knowledge of Agile / Scrum development process
• Programming skills with JavaScript, Core Java & Web Services, or Jelly Scripting

Certifications:

• Certified ServiceNow Administrator
• Certified ServiceNow Implementation Specialist (ITSM, ITOM, HRSD) (preferred)
• Service Now Developer Certified (preferred)

More Information

Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!

Rewarding work and a collaborative, team-oriented culture are just the beginning. Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions.

Our organization follows a hybrid work structure in our service territory (NY & MA) where employees can work remotely or from the office, as needed. Working from the office is encouraged when working on tasks that require a high degree of collaboration. We work with our employees to foster a flexible work schedule.

#LI-CL1 #LI-HYBRID

Salary

Downstate NY $137,000 - $161,000 a year

Massachusetts $129,000 - $151,000 a year

Upstate NY $114,000 - $134,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.