ServiceNow Delivery Lead Senior Manager

Accenture; Chicago (IL); On-site; USD 68,000 - 189,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture PLC is seeking a ServiceNow Delivery Lead Senior Manager to guide successful delivery of ServiceNow solutions in a client consulting environment. You will develop in ServiceNow, stay current with offerings, and bring process discipline to complex multi-workstream programs.

You will manage multi-faceted delivery teams, engage with executive sponsors, and contribute to governance and strategic decisions. Involvement in training and certification opportunities is provided.

Qualifications

• Minimum of 10+ years of experience delivering enterprise technology or digital transformation programs, preferably in consulting or professional services.
• Minimum of 6 years of hands-on experience delivering and governing ServiceNow implementations.
• Minimum of 4 years of experience providing client-facing delivery leadership with senior stakeholders.
• ServiceNow System Administrator certification or 5+ years of platform experience.
• Bachelor’s degree or equivalent professional experience (minimum 12 years total work experience).

Responsibilities

• Lead consulting engagements from post-sales through successful delivery including scope, deliverables, budget, client satisfaction and business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare client-facing and internal deliverables such as project plans and risk registers.
• Identify opportunities to add value and collaborate with ServiceNow account teams.
• Drive improvements to implementation methodology and service offerings based on client experiences.
• Demonstrated ability to influence and consult with sponsors and stakeholders.

Skills

Delivery leadership

ServiceNow

Stakeholder management

Consulting experience

ITIL knowledge

Education

Bachelor's degree

PMP/CSM certifications

Tools

ServiceNow Platform

PM Tools (MS Project, etc.)

Job description

We Are:

A global professional services organization, which includes being a vital services partner to the world’s major cloud providers – ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here.

You Are:

A ServiceNow Delivery Lead Senior Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.

• You’re willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
• You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
• You are someone that is process oriented and prefers order over chaos.
• You are comfortable asking for help from peers and Subject Matter Experts
• Strong background working with Enterprise Software companies and/or Consulting companies.

The Work:

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments.
• Strong background working with Enterprise Software companies and/or Consulting companies.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here’s what you need

• Minimum of 10+ years of experience delivering enterprise technology or digital transformation programs, preferably within a consulting or professional services environment.
• Minimum of 6 years of hands-on experience delivering and governing ServiceNow implementations, including complex, multi-workstream or enterprise-scale programs.
• Minimum of 4 years of experience providing client-facing delivery leadership, including direct engagement with senior stakeholders and executive sponsors.
• ServiceNow System Administrator certification or minimum 5 years of demonstrated, in-depth ServiceNow platform experience.
• Bachelor’s degree or equivalent professional experience (minimum 12 years total work experience).

Preferred Qualifications PMP, CSM, or equivalent project/program leadership certification. ITIL V3 or V4 Foundations Certification. Formal project or program management experience; certification (e.g., PMP, CSM) preferred. Experience with SaaS delivery models and cloud-based enterprise architectures. Prior experience supporting sales pursuits, account growth, or deal shaping. Advanced ServiceNow certifications or exposure to multiple practice areas (e.g., ITSM, CSM, SPM, ITAM, CMDB, AI/Automation).

Professional Skill Requirements

Proven ability to lead leaders and foster a high-performing, collaborative delivery organization. Strong analytical, problem-solving, and decision-making abilities in complex and ambiguous environments. Executive-level presence with the ability to influence outcomes across delivery, sales, and client leadership. Customer-centric mindset with a focus on business outcomes and long-term value creation. Comfortable operating at both strategic and hands-on levels as needed to ensure success.

Compensation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 012/13/2026.

Benefits

• Medical
• Dental
• Vision
• Life
• Long-term disability coverage
• 401(k) plan
• Bonus opportunities
• Paid holidays
• Paid time off

See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range

• California $73,800 to $218,800
• Colorado $73,800 to $189,000
• Connecticut $73,800 to $189,000
• District of Columbia $78,500 to $201,300
• Illinois $68,300 to $189,000
• Maine $62,800 to $161,000
• Maryland $73,800 to $189,000
• Massachusetts $73,800 to $201,300
• Minnesota $73,800 to $189,000
• New York $68,300 to $218,800
• New Jersey $78,500 to $218,800
• Ohio $68,300 to $175,000
• Virginia $68,300 to $201,300
• Washington $80,200 to $201,300 #LI-NA-FY25

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services – creating tangible value at speed and scale.

We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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Read more here

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