ServiceNow Delivery Lead Senior Manager

Accenture; Arlington (VA); On-site; USD 68,000 - 201,000; Full time

Job summary

Accenture is seeking a ServiceNow Delivery Lead Senior Manager to drive successful delivery of ServiceNow solutions in a client consulting environment. The role requires hands-on leadership and a track record with enterprise software platforms.

You will lead engagements, manage multi-workstream delivery, and collaborate with account teams to advance client outcomes. Travel may be required; opportunities for ongoing training are available.

Qualifications

• Minimum 10+ years delivering enterprise technology or digital transformation programs.
• At least 6 years delivering and governing ServiceNow implementations in complex programs.
• Minimum 4 years in client-facing delivery leadership with senior stakeholders and executives.
• ServiceNow System Administrator certification or 5+ years of platform experience.
• Bachelor’s degree or equivalent experience (12+ years total).

Responsibilities

• Lead engagements from post-sales to successful delivery of project scope, deliverables, budget, client satisfaction and business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare client-facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
• Identify opportunities to provide additional value and coordinate with ServiceNow account teams.
• Drive continuous improvements of our implementation methodology and service offerings.
• Proven experience deploying Enterprise Software solutions in client environments.
• Influence and consult with sponsors/stakeholders to solve governance, program/project management, business process and technical problems.
• Access to training and certification opportunities as part of the ServiceNow Business Group.

Skills

10+ years of experience delivering

6 years hands-on ServiceNow

4 years client-facing delivery

ServiceNow Admin cert or 5+ years

Bachelor degree or 12+ years total

Education

Bachelor’s degree or equivalent

Job description

We Are

A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here.

You Are

A ServiceNow Delivery Lead Senior Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.

• You’re willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
• You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
• You are someone that is process oriented and prefers order over chaos.
• You are comfortable asking for help from peers and Subject Matter Experts
• Strong background working with Enterprise Software companies and/or Consulting companies.

The Work

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments.
• Strong background working with Enterprise Software companies and/or Consulting companies.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here’s what you need

• Minimum of 10+ years of experience delivering enterprise technology or digital transformation programs, preferably within a consulting or professional services environment.
• Minimum of 6 years of hands‑on experience delivering and governing ServiceNow implementations, including complex, multi‑workstream or enterprise‑scale programs.
• Minimum of 4 years of experience providing client-facing delivery leadership, including direct engagement with senior stakeholders and executive sponsors.
• ServiceNow System Administrator certification or minimum 5 years of demonstrated, in‑depth ServiceNow platform experience.
• Bachelor’s degree or equivalent professional experience (minimum 12 years total work experience).

Preferred Qualifications

• PMP, CSM, or equivalent project/program leadership certification.
• ITIL V3 or V4 Foundations Certification.
• Formal project or program management experience; certification (e.g., PMP, CSM) preferred.
• Experience with SaaS delivery models and cloud-based enterprise architectures.
• Prior experience supporting sales pursuits, account growth, or deal shaping.
• Advanced ServiceNow certifications or exposure to multiple practice areas (e.g., ITSM, CSM, SPM, ITAM, CMDB, AI/Automation).

Professional Skill Requirements

• Proven ability to lead leaders and foster a high-performing, collaborative delivery organization.
• Strong analytical, problem-solving, and decision-making abilities in complex and ambiguous environments.
• Executive-level presence with the ability to influence outcomes across delivery, sales, and client leadership.
• Customer-centric mindset with a focus on business outcomes and long-term value creation.
• Comfortable operating at both strategic and hands-on levels as needed to ensure success.

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 [phone] or send us anemailor speak with your recruiter.

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Role Location Annual Salary Range

California $73,800 to $218,800

Colorado $73,800 to $189,000

Connecticut $73,800 to $189,000

District of Columbia $78,500 to $201,300

Illinois $68,300 to $189,000

Maine $62,800 to $161,000

Maryland $73,800 to $189,000

Massachusetts $73,800 to $201,300

Minnesota $73,800 to $189,000

New York $68,300 to $218,800

New Jersey $78,500 to $218,800

Ohio $68,300 to $175,000

Virginia $68,300 to $201,300

Washington $80,200 to $201,300

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