ServiceNow Delivery Consultant

PowerToFly; Arizona; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Deloitte’s GPS Cyber Strategy & Transformation team seeks a Delivery Consultant to support ServiceNow implementations in a client-facing role. You will work in a hybrid model, collaborating with cross-functional teams to document requirements, design and configure solutions, and support adoption across cyber and risk management use cases.

The role emphasizes independent work, strong communication, and project leadership to drive successful outcomes for government and public sector clients.

Qualifications

• Bachelor's degree and legal authorization to work in the United States.
• Able to obtain and maintain required security clearance.
• Hybrid work model with residence commutable to US Delivery Center locations (Gilbert, Lake Mary, Mechanicsburg).
• 1+ years of experience supporting ServiceNow implementation projects in a client-facing consulting role.
• 1+ years of experience gathering requirements, facilitating workshops, documenting process flows, and producing functional docs.
• 1+ years of experience designing, configuring, or implementing ServiceNow modules such as ITOM, ITAM, IRM, SecOps, or TPRM.

Responsibilities

• Support requirements workshops and stakeholder interviews to capture and document business requirements.
• Analyze processes, controls, and tools to identify ServiceNow configuration opportunities.
• Contribute to functional design and configuration of ServiceNow solutions (forms, workflows, dashboards, roles).
• Document data models, taxonomies, workflows, and reporting for cyber, risk, and AI governance.
• Produce project artifacts: requirements, designs, test scenarios, training materials, release notes, deployment materials.
• Collaborate with client, functional, and technical teams to support demos, UAT, defect triage, training, cutover, and adoptions.

Skills

Independent work

Team collaboration

Written communication

Attention to detail

Relationship building

Project leadership

Task prioritization

Interpersonal skills

Meeting deadlines

Guidance to others

Education

Bachelor's degree

Tools

ServiceNow

Job description

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Work You'll Do

As a Delivery Consultant, Risk, Compliance, and Governance Solutions on the GPS Cyber Strategy & Transformation team, you will be responsible for...

• Supporting requirements workshops and stakeholder interviews to capture, validate, and document business requirements, user stories, and current-state and future-state process flows
• Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and ServiceNow AI Control Tower use cases
• Contributing to functional design and configuration of ServiceNow solutions, including forms, workflows, notifications, service level agreements, dashboards, reports, roles, and access controls
• Supporting documentation of data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and artificial intelligence governance use cases
• Producing project artifacts, including requirements documentation, functional designs, test scenarios, training materials, release notes, and deployment support materials
• Collaborating with client stakeholders, functional teams, and technical teams to support demonstrations, user acceptance testing, defect triage, training, cutover activities, and solution adoption

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.

This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.

The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

Required:

• Bachelor's degree
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Must be able to obtain and maintain the required clearance for this role
• Delivery Center Location & Travel Requirements:
  • Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg)
  • Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
  • Travel Requirement: Maximum of 10% overnight travel for client or project purposes
  • Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
• 1+ years of experience supporting ServiceNow implementation projects in a client-facing consulting role
• 1+ years of experience gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation
• 1+ years of experience designing, configuring, or implementing ServiceNow solutions in one or more of the following modules: IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, or Third-Party Risk Management, including forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls
• 1+ years of experience configuring ServiceNow forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls

Preferred:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Architecture Excellence (ArchX)
• One or more ServiceNow Certified Implementation Specialist (CIS) certifications, including Risk and Compliance (CIS-RC), Security Incident Response (CIS-SIR), Vulnerability Response (CIS-VR), Third-Party Risk Management (CIS-TPRM), Hardware Asset Management (CIS-HAM), Software Asset Management (CIS-SAM), Service Mapping (CIS-SM), Discovery (CIS-DISCO), Event Management (CIS-EM), Data Foundations (CIS-DF), or Strategic Portfolio Management (CIS-SPM)
• Experience implementing and configuring ServiceNow AI Control Tower capabilities, including AI inventory management, intake and approval workflows, lifecycle oversight, issue management, dashboards, and reporting
• Experience supporting identity governance for human and non-human actors using Veza, or cyber asset discovery and configuration management database (CMDB) integration using Armis