ServiceNow Core Platform & AI Leader

Cardinal Health; Jackson (MS); On-site; USD 123,000 - 176,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401k savings plan

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Wellness programs

Job summary

Cardinal Health seeks a Manager for the ServiceNow Core Platform and AI to lead strategy, governance, reliability, and modernization of the enterprise ServiceNow core platform. You will coordinate with offshore leadership and drive alignment across platform engineering, operations, and delivery.

The role focuses on enabling enterprise AI capabilities, governance of Now Assist, AI Agents, AI search, and automation, while collaborating with product managers for product-specific AI use cases.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Technology, or a related field, or equivalent professional experience preferred.
• Significant experience managing a large enterprise platform, shared technology capability, or enterprise application organization preferred.
• Demonstrated experience leading ServiceNow core platform capabilities at enterprise scale preferred.
• Experience developing platform strategy, roadmaps, governance, operating models, and investment priorities preferred.
• Strong knowledge of ServiceNow platform administration, architecture, security, integrations, APIs, upgrades, App Engine, automation, development standards, and operational support preferred.
• Demonstrated exposure to generative AI, agentic AI, intelligent automation, or AI-enabled enterprise platforms preferred.
• Experience leading globally distributed teams and working with offshore leadership and delivery organizations preferred.
• Strong people leadership, stakeholder management, executive communication, prioritization, and change‑leadership skills preferred.
• Ability to translate technical topics into clear business outcomes, options, risks, and recommendations preferred.
• Experience within a large, regulated, or security‑conscious enterprise environment preferred.
• ServiceNow Certified System Administrator, Developer or Platform owner preferred.
• Experience managing or working in a POD based model preferred.
• ITIL Foundation or advanced IT service management certification preferred.
• Experience with Now Assist, AI Agents, AI Search, Virtual Agent, or AI‑assisted development preferred.
• Experience establishing platform governance, a Center of Excellence, or a Center of Excellence and Innovation preferred.
• Experience with ServiceNow Automated Test Framework, Instance Scan, App Engine, Integration Hub, DevOps, CI/CD, and automated change practices preferred.
• Working knowledge of responsible AI, AI governance, privacy, security, and platform controls preferred.
• Experience managing strategic relationships with ServiceNow and implementation partners preferred.
• Familiarity with ITAM, ITOM, CMDB, CSDM, and HRSD sufficient to manage shared-platform dependencies, without requiring direct ownership of those products preferred

Responsibilities

• Own and maintain the multi-year strategy and roadmap for the ServiceNow core platform.
• Lead, coach, and develop a high-performing ServiceNow Core Platform organization.
• Set clear objectives tied to platform outcomes, enterprise priorities, technical capability, and leadership behaviors.
• Create an environment of continuous learning, experimentation, knowledge sharing, and self-development.
• Develop technical and leadership succession plans for critical platform responsibilities.
• Promote cross-training, rotations, mentoring, technical demonstrations, communities of practice, and reusable playbooks.
• Maintain an engineer-led culture while empowering specialists to own designs and recommendations.
• Assist in leading the Platform team Agile process and Citizen Developer program

Skills

Leadership

Stakeholder management

Executive communication

Strategic thinking

AI governance

Security awareness

Global collaboration

Education

Bachelor’s degree or equivalent in IT/Engineering/related field

Tools

ServiceNow Platform

Job description

Cardinal Health seeks a Manager for the ServiceNow Core Platform and AI to lead strategy, governance, reliability, and modernization of the enterprise ServiceNow core platform. You will coordinate with offshore leadership and drive alignment across platform engineering, operations, and delivery.

The role focuses on enabling enterprise AI capabilities, governance of Now Assist, AI Agents, AI search, and automation, while collaborating with product managers for product-specific AI use cases.