ServiceNow Business Systems Analyst

Maxonic Inc.; Sunnyvale (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

A recruitment agency is seeking a detail-oriented Senior Analyst to enhance and optimize the ServiceNow HRSD platform. This role serves as a link between HR and IT, focusing on aligning HR strategies with technology to improve employee experience. Responsibilities include documenting business processes, translating needs into functional requirements, and supporting system testing. Ideal candidates will have a Bachelor's degree, 3-5+ years of experience, and a strong understanding of HR functions.

Qualifications

• 3-5+ years of experience as a Business Analyst, preferably on enterprise software or SaaS.
• Direct experience with the ServiceNow platform; HRSD module experience preferred.
• Experience in Agile/Scrum development environment is highly desirable.

Responsibilities

• Collaborate with HR stakeholders to document business processes and service delivery needs.
• Translate requirements into user stories and acceptance criteria for development.
• Analyze HR processes to identify automation opportunities within the ServiceNow HRSD platform.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor's degree in Business Administration, Information Systems, Human Resources, or related field

Job description

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for:

Base pay range

$60.00/hr - $75.00/hr

Job Title: Senior Analyst, ServiceNow HRSD

Location: Sunnyvale, CA

We are looking for a detail-oriented and analytical Business Analyst to join our team, focusing on the ServiceNow Human Resources Service Delivery (HRSD) platform. In this role, you will act as the crucial link between our Human Resources department and our IT technical team. You will be responsible for gathering, analyzing, and documenting business requirements to drive the enhancement and optimization of the ServiceNow HRSD platform, ensuring it aligns perfectly with our HR strategies and improves the employee experience.

Responsibilities

• Collaborate with HR stakeholders to understand and document business processes, workflows, and service delivery needs.
• Translate business needs into clear and detailed functional requirements, user stories, and acceptance criteria for the development team.
• Analyze existing HR processes to identify opportunities for improvement and automation within the ServiceNow HRSD platform.
• Facilitate workshops, interviews, and meetings with business users to elicit and validate requirements.
• Create and maintain process flow diagrams, wireframes, and other documentation to support system design and development.
• Assist in the configuration and testing of the ServiceNow HRSD platform, including case management, knowledge management, and employee service center portals.
• Participate in User Acceptance Testing (UAT) by developing test cases and coordinating with HR users to ensure solutions meet business expectations.
• Provide support for system go-lives and contribute to change management and training materials for end-users.
• Act as a subject matter expert for the ServiceNow HRSD module, providing insights and recommendations for future enhancements.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Human Resources, or a related field.
• Proven experience (typically 3-5+ years) as a Business Analyst, preferably working on enterprise software or SaaS platforms.
• Direct experience working with the ServiceNow platform is required; specific experience with the HRSD module is highly preferred.
• Strong understanding of core HR functions, such as employee onboarding/offboarding, benefits, payroll, and employee relations.
• Excellent analytical and problem-solving skills, with the ability to translate complex business problems into tangible technology solutions.
• Proficiency in requirements gathering techniques and documentation (e.g., creating user stories, process maps, and business requirements documents).
• Experience working in an Agile/Scrum development environment is highly desirable.
• Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
• ServiceNow Certified System Administrator (CSA) certification is a plus.

About Maxonic

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

Interested in Applying?

Please apply with your most current resume. Feel free to contact Saurav Kumar ([e-mail] / (408)-400-2332) for more details.