ServiceNow Business Analyst

RaceTrac Petroleum, Inc.; United States; On-site; USD 75,000 - 95,000; Full time

Job summary

RaceTrac Petroleum, Inc. is seeking a ServiceNow Business Systems Analyst to drive initiatives across the ServiceNow platform from their Store Support Center in Atlanta, GA. This role involves stakeholder engagement, business analysis, and Agile participation, requiring in-office presence three days a week.

The ideal candidate has a Bachelor’s degree and 2-4 years of relevant experience, particularly with ServiceNow. Excellent communication and analytical skills are essential, as well as the ability to work with cross-functional teams.

Qualifications

• Experience supporting ServiceNow platforms.
• 2-4 years of experience as a Business Analyst or in SDLC methodologies.
• Strong facilitation skills and ability to work with cross-functional teams.

Responsibilities

• Serve as the primary liaison between business stakeholders and technical teams.
• Lead stakeholder meetings to understand business needs and current state processes.
• Elicit, analyze, and document clear, complete, and testable requirements.

Skills

Stakeholder engagement

Business analysis

Agile methodologies

Communication skills

Analytical skills

Education

Bachelor’s degree in computer science, engineering, information technology, or related field

Tools

ServiceNow platform

Job description

Role Overview

RaceTrac is seeking a ServiceNow Business Systems Analyst to support and drive initiatives across the ServiceNow platform. This role is based in Atlanta, GA at RaceTrac's Store Support Center, with a requirement to be in the office three days a week. Up to 10% travel is expected.

Responsibilities

• Stakeholder Engagement & Business Analysis
  
  • Serve as the primary liaison between business stakeholders and technical teams.
  • Lead recurring stakeholder meetings to understand business needs, pain points, and current‑state processes.
  • Define desired outcomes, scope, and measurable success criteria.
  • Act as a trusted consultant, guiding stakeholders toward scalable, effective ServiceNow solutions.
  • Manage stakeholder expectations and maintain alignment throughout the project lifecycle.
• Requirements & Story Management
  
  • Elicit, analyze, and document clear, complete, and testable requirements.
  • Serve as the primary author of user stories and acceptance criteria; ensure clarity, testability, and alignment with business and technical goals.
  • Create and maintain business process flows, data flows, dependency maps, and other required artifacts.
  • Obtain formal stakeholder sign‑off on requirements and scope.
  • Define and prioritize the product backlog, ensuring alignment with business objectives.
  • Conduct backlog grooming, sprint planning, and review sessions to ensure timely delivery of value.
  • Act as the primary point of contact for development teams, providing ongoing clarity about requirements and product vision.
  • Contribute to product roadmaps and strategic initiatives, balancing priorities, resources, and timelines.
• Agile Participation
  
  • Sprint Planning – Clarify requirements and acceptance criteria to ensure stories are ready for development.
  • Daily Standups – Report BA updates, including story readiness, clarifications, and blockers.
  • Backlog Refinement – Refine stories, acceptance criteria, and business value; ensure backlog quality.
  • Sprint Review – Support "show me" session demos, present functionality when needed, and capture stakeholder feedback.

Qualifications

• Bachelor’s degree in computer science, engineering, information technology, or a related field (preferred).
• Experience supporting ServiceNow platforms.
• Strong understanding of ITSM, CSM, scoped applications, CMDB, and ServiceNow workflow capabilities.
• 2–4 years of experience as a Business Analyst or working within SDLC methodologies (Agile, DevOps, Lean, etc.).
• Strong analytical, problem‑solving, and organizational skills with the ability to manage multiple priorities.
• Excellent oral and written communication skills.
• Strong facilitation skills and demonstrated ability to work with cross‑functional teams (preferred).

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.