ServiceNow BA

Cognizant; Roseville (CA); Remote; USD 65,000 - 73,000; Full time

Job summary

Cognizant is seeking a ServiceNow Team Lead/Business Analyst for a full-time remote role. The candidate will provide hands-on technical leadership, solution architecture guidance, and delivery oversight for the ServiceNow platform.

Responsibilities include guiding platform roadmap execution, enforcing architecture standards (CSDM, CMDB governance), managing releases, and mentoring developers and system administrators across ITSM, ITOM, HAM/SAM, CSDM/CMDB, CSM, and HRSD.

Qualifications

• Hands-on ServiceNow design, implementation, and admin work with 2+ years leading teams or projects.
• Advanced knowledge of JavaScript, Glide API, Flow Designer, Integration Hub, REST/SOAP APIs.
• ITSM, CMDB/CSDM experience plus two other modules (ITOM, ITAM/HAM, CSM, etc).
• Familiarity with Agile/Scrum, ITIL v4, ATF testing frameworks.

Responsibilities

• Lead day-to-day operations for a team of developers, admins, and analysts.
• Enforce ServiceNow development standards, scoping, and release workflows.
• Mentor on script performance, Flow Designer automation, and platform upgrades.
• Architect end-to-end solutions using OOTB functionality across ITSM, CMDB, CSDM, CSM, HRSD.
• Design integrations using Integration Hub, REST/SOAP, and Mid Servers.

Skills

JavaScript

Glide API

Flow Designer

Integration Hub

Service Portal

App Engine

REST/SOAP APIs

Job description

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Role: ServiceNow /Business Analyst

Location: Remote

Cognizant is seeking a Service Now Team Lead/Business Analyst for a full-time opportunity.

The ServiceNow /Business Analyst provides hands-on technical leadership, solution architecture guidance, and delivery oversight for the ServiceNow platform. This role bridges business stakeholders and technical developers—guiding platform roadmap execution, establishing architecture standards (CSDM, CMDB governance, custom applications), managing release cycles, and mentoring developers and system administrators.

Key Responsibilities

• Lead day-to-day operations, task planning, code reviews, and quality assurance for a team of developers, system administrators, and technical analysts.
• Enforce ServiceNow development standards, scoping best practices, and release management workflows to minimize technical debt and customization overhead.
• Mentor team members on script performance (Client Scripts, Business Rules, Script Includes), Flow Designer automation, and platform upgrades.
• Architect end-to-end solutions aligned with ServiceNow Out-of-the-Box (OOTB) functionality across core modules (ITSM, ITOM, HAM/SAM, CSDM/CMDB, CSM, HRSD).
• Design enterprise integration using Integration Hub, REST/SOAP Web Services, and Mid Servers to connect external IT, HR, and security ecosystems.
• Establish and enforce CMDB class hierarchy rules, data reconciliation, Discovery schedules, and CSDM lifecycle alignment.
• Translate complex business requirements into technical user stories, architecture diagrams, and release roadmaps.
• Collaborate with Process Owners, Enterprise Architects, and IT Operations to prioritize platform backlog items and manage sprint execution.
• Serve as the primary technical escalation point for critical production incidents and complex bug remediation.

Required Qualifications & Skills

• Hands-on experience in ServiceNow solution design, implementation, and administration, with at least 2+ years leading technical teams or projects.
• Core Skills: Advanced knowledge of JavaScript, Glide API, Flow Designer, Integration Hub, Service Portal, App Engine, and REST/SOAP APIs.
• Platform Breadth: Proven expertise in ITSM, CMDB/CSDM, and at least two additional core modules (e.g., ITOM, ITAM/HAM, CSM, SPM, or SecOps).
• Methodologies: Experience with Agile/Scrum delivery models, ITIL v4 frameworks, and automated test frameworks (ATF).

Certifications (Preferred / Required)

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

Certified Implementation Specialist (CIS) – ITSM / HAM / CMDB / Discovery

ITIL v4 Foundation Certification

Compensation

We are offering between $65,000 – $73,000. Applications will be accepted until Oct 9, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.