ServiceNow Architect

Sonic Healthcare USA; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

40-hour work week

Job summary

Sonic Healthcare USA in Dallas, TX, is seeking an experienced ServiceNow Architect to define the enterprise architecture roadmap and design scalable, secure ServiceNow solutions. You will lead governance, mentor teams, and partner with executives to deliver innovative IT service management transformations.

The role focuses on ITSM, ITOM, HRSD, and multiple ServiceNow product suites, with strong emphasis on APIs, integrations, and IAM.

Qualifications

• Bachelor’s degree or equivalent experience in IT/CS/Engineering.
• 5+ years of ServiceNow architecture and solution design experience.
• Proven success leading enterprise-scale ServiceNow implementations and transformations.
• Deep expertise in ServiceNow architecture, ITSM, and product suites.

Responsibilities

• Define and lead the enterprise ServiceNow architecture roadmap and platform strategy.
• Design scalable, secure, and business-aligned ServiceNow solutions and integrations.
• Expand ServiceNow capabilities including ITSM, ITOM, ITAM, HRSD, Employee Center, CSM, SPM, GRC, and SecOps.
• Drive workflow automation and digital transformation initiatives across the organization.
• Establish governance standards, platform best practices, and technical design patterns.
• Partner with business leaders, IT teams, and external partners to deliver innovative solutions.
• Provide technical leadership, mentoring, and architectural oversight for ServiceNow resources.

Skills

ServiceNow architecture

JavaScript

REST/SOAP integrations

ITIL best practices

Executive stakeholder communication

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Flow Designer

Integration Hub

CMDB

Discovery

APIs

SSO

Identity & Access Management

Job description

ServiceNow Architect

Location: Dallas, TX (preferred)

Days: Monday - Friday

Hours: 8:00 AM – 5:00 PM CST

Full-time: Benefit Eligible

What You’ll Do

• Define and lead the enterprise ServiceNow architecture roadmap and platform strategy.
• Design scalable, secure, and business-aligned ServiceNow solutions and integrations.
• Expand and optimize ServiceNow capabilities including ITSM, ITOM, ITAM, HRSD, Employee Center, CSM, SPM, GRC, and SecOps.
• Drive workflow automation and digital transformation initiatives across the organization.
• Establish governance standards, platform best practices, and technical design patterns.
• Partner with business leaders, IT teams, and external partners to deliver innovative solutions.
• Provide technical leadership, mentoring, and architectural oversight for ServiceNow resources.

What We’re Looking For

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
• 5+ years of ServiceNow architecture and solution design experience.
• Proven success leading enterprise-scale ServiceNow implementations and platform transformations.
• Deep expertise in ServiceNow architecture, ITSM, and additional ServiceNow product suites.
• Experience with Flow Designer, Integration Hub, CMDB, Discovery, APIs, SSO, and Identity & Access Management.
• Strong knowledge of JavaScript, REST/SOAP integrations, and ITIL best practices.
• Ability to communicate effectively with executive stakeholders and cross-functional teams.

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect.
• ServiceNow Certified System Administrator and/or Application Developer.
• ITIL v4 certification.
• Experience in healthcare, highly regulated industries, or large multi-entity organizations.

Why Join Sonic Healthcare USA?

This is an exciting opportunity to help transform ServiceNow from a traditional ticketing platform into a strategic enterprise workflow engine that powers automation, enhances service delivery, and drives business innovation across the organization.

Scheduled Weekly Hours: 40

Company: Sonic Healthcare USA, Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.