ServiceNow Architect

JPS Tech Solutions; Remote; USD 130,000 - 170,000; Full time

Job summary

A leading tech solutions firm is seeking a highly experienced ServiceNow Architect to lead platform architecture and solution design. This remote role focuses on defining architectural strategy, ensuring alignment with CSDM, and managing complex integrations. The ideal candidate has over 12 years of IT experience, particularly in ServiceNow, and possesses strong leadership and stakeholder management skills. Certifications in ServiceNow are required for this role.

Qualifications

• 12+ years of overall IT experience with ServiceNow architecture expertise.
• Proven experience in designing enterprise ServiceNow solutions.
• Hands-on experience with ITSM, ITOM, CMDB, and CSDM.

Responsibilities

• Define and lead the enterprise ServiceNow architecture and roadmap.
• Design solutions across ITSM, ITOM, CNDB, and CSDM.
• Establish platform governance and architectural standards.
• Lead complex integrations using REST/SOAP and OAuth.
• Ensure code quality and effective release management.
• Drive CMDB health and data quality management.
• Act as technical SME for high-impact initiatives.

Skills

ServiceNow architecture

ITSM

ITOM

CMDB

CSDM

Integration experience

Leadership

Stakeholder management

Education

ServiceNow Certified System Administrator (CSA)

Certified Implementation Specialist (CIS – ITSM / ITOM)

Certified Technical Architect (CTA)

Job description

Job Category: ServiceNow Architect

Job Type: Remote

Job Location: Cary North Carolina

Compensation: Depends on Experience

W2: W2-Contract Only; Kindly note that applications on a C2C basis will not be considered for this role.

Eligible Visa: GC GC-EAD H4 EAD L2S U.S. Citizen (USC)

Overview

We’re looking for a highly experienced ServiceNow Architect to own platform architecture, solution design, and enterprise governance for large-scale ServiceNow implementations. This role focuses on defining architectural strategy, ensuring strong CSDM alignment, and leading complex integrations while keeping the platform secure, scalable, and high-performing.

Key Responsibilities

• Define and lead the enterprise ServiceNow architecture and long-term roadmap
• Design and architect solutions across ITSM, ITOM (Discovery, Service Mapping), CMDB, and CSDM
• Establish platform governance, architectural standards, and best practices
• Lead complex integrations using REST/SOAP, MID Server, SSO, LDAP, and OAuth
• Oversee the development lifecycle, ensuring code quality and effective release management
• Drive CMDB health, data quality, governance, and continuous platform optimization
• Act as the technical SME and escalation point for high-impact initiatives

Required Experience & Skills

• 12+ years of overall IT experience, with deep expertise in ServiceNow architecture
• Proven track record of designing large-scale, enterprise ServiceNow solutions
• Strong hands-on experience with ITSM, ITOM, CMDB, and CSDM
• Expertise in platform governance, integrations, and performance optimization
• Excellent leadership, communication, and stakeholder management skills

Certifications

• ServiceNow Certified System Administrator (CSA) – Required
• Certified Implementation Specialist (CIS – ITSM / ITOM) – Preferred
• Certified Technical Architect (CTA) – Highly Preferred