ServiceNow Architect

Arena Technical Resources, LLC (ATR); Bellevue (NE); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading technology services company is seeking a ServiceNow Architect located in Bellevue, Nebraska. The ideal candidate will design and develop the ServiceNow platform to improve IT service management processes. This role requires over 15 years of experience and relevant certifications. Join us to support critical IT services for national security operations.

Qualifications

• 15+ years of experience in a related field.
• Required Certifications: ITIL 4 Foundation; Security+, CASP+, CCSP, Cloud+, or CSSLP.

Responsibilities

• Design and develop the ServiceNow platform to enhance ITSM processes.
• Create integrations and customize ServiceNow applications.
• Troubleshoot issues related to ServiceNow functionality.

Skills

ServiceNow platform management

ITSM process enhancement

Cross-functional collaboration

Troubleshooting technical issues

Education

Bachelor's Degree in Engineering

Master's Degree (desired)

Tools

REST

SOAP

JSON

Job description

Overview

Job Title: ServiceNow Architect

Job Location: Bellevue, Nebraska

Eligibility/Clearance: Top Secret/SCI clearance required. This opportunity supports a government contract.

Job Description: USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

Responsibilities

• Designs, develops, and maintains ServiceNow platform to ensure efficient ITSM processes and enhance the overall user experience.
• Designs, develops, and customizes ServiceNow applications, modules, and integrations to meet business needs.
• Creates and configures workflows, business rules, UI policies, and notifications.
• Collaborates with cross-functional teams to ensure seamless integration with other systems.
• Troubleshoots and resolves issues related to ServiceNow functionality.
• Supports ServiceNow integrations using REST, SOAP, JSON, and other relevant protocols.

Requirements

• 15+ years of experience
• Required Certifications: ITIL 4 Foundation; Security+ or CASP+ or CCSP or Cloud+ or CSSLP

Education

• Requires a Bachelors Degree in Engineering discipline
• Masters Degree is desired

ATR is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.