ServiceNow AICT Solution Architect

Cognizant Technology Solutions Corporation; Hartford (CT); Remote; USD 100,000 - 117,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a ServiceNow AICT Solution Architect to shape how clients govern, deploy, and scale AI on the ServiceNow platform through AI Control Tower. You will collaborate with stakeholders, delivery leaders, and developers to translate AI governance needs into secure, scalable designs.

The role requires senior-level experience with ServiceNow, hands-on AICT and IRM, and the ability to lead design reviews and ensure high-quality deliverables.

Qualifications

• Senior-level experience architecting enterprise solutions on the ServiceNow platform.
• Hands-on implementation experience with ServiceNow AI Control Tower and Integrated Risk Management (IRM).
• In-depth knowledge of AICT applications, plugins, releases, roles, lifecycles, data models, and integrations.
• Proven ability to lead solution design, make sound technical decisions, and run quality reviews.

Responsibilities

• Lead end-to-end solution architecture for ServiceNow AI Control Tower implementations, translating client AI governance needs into scalable, well-structured designs.
• Own technical governance by guiding key design decisions, setting architecture standards, and keeping delivery aligned to platform best practices.
• Design AICT configurations across roles, lifecycles, data models, and integrations, including alignment with Integrated Risk Management (IRM).
• Validate releases, plugins, and dependencies to ensure smooth, well-sequenced deployments and upgrades.
• Drive quality assurance by leading solution and technical reviews that keep every deliverable accurate, stable, and client-ready.

Skills

Senior-level experience

Architect enterprise solutions

Hands-on ServiceNow AI Control Tower

Integrated Risk Management (IRM)

Tools

ServiceNow AI Control Tower

Integrated Risk Management (IRM)

Job description

ServiceNow AICT Solution Architect

About the role

As a ServiceNow AICT Solution Architect, you will make an impact by shaping how our clients govern, deploy, and scale AI on the ServiceNow platform through AI Control Tower (AICT). You will be a valued member of our ServiceNow Business Group and work collaboratively with client stakeholders, delivery leaders, and ServiceNow developers and consultants to turn AI governance requirements into secure, scalable, high-quality solutions.

In this role, you will:

• Lead end-to-end solution architecture for ServiceNow AI Control Tower implementations, translating client AI governance needs into scalable, well-structured designs
• Own technical governance by guiding key design decisions, setting architecture standards, and keeping delivery aligned to platform best practices
• Design AICT configurations across roles, lifecycles, data models, and integrations, including alignment with Integrated Risk Management (IRM)
• Validate releases, plugins, and dependencies to ensure smooth, well-sequenced deployments and upgrades
• Drive quality assurance by leading solution and technical reviews that keep every deliverable accurate, stable, and client-ready

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you are engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Senior-level experience architecting enterprise solutions on the ServiceNow platform
• Hands-on implementation experience with ServiceNow AI Control Tower and Integrated Risk Management (IRM)
• In-depth knowledge of AICT applications, plugins, releases, roles, lifecycles, data models, and integrations
• Proven ability to lead solution design, make sound technical decisions, and run quality reviews

These will help you stand out

• ServiceNow certifications, such as Certified Technical Architect (CTA) or Certified Implementation Specialist - Risk and Compliance
• Familiarity with AI governance and risk frameworks, such as the NIST AI Risk Management Framework or the EU AI Act
• Experience in client-facing consulting roles, guiding stakeholders through complex platform decisions

We're excited to meet people who share our mission and can make an impact in a variety of ways. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and other compensation

Applications will be accepted through November 20, 2026.

The annual salary for this position is $100,000-117,000, depending on the successful candidate's experience and other qualifications.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.