Service Writer - Seabrook, NH

Vipauto; Seabrook (NH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Training opportunities

Job summary

Vipauto in Seabrook, NH is seeking a dedicated Service Writer to enhance customer experiences and manage service operations. You'll be responsible for consulting with clients and ensuring compliance with all safety and service standards. Ideal candidates will have experience in the automotive service field and excellent communication skills.

This role requires a strong business sense and the ability to prioritize tasks effectively while working in a fast-paced environment. Join a team that values exceptional customer service and professional growth.

Qualifications

• One year of related experience in automotive service field.
• Experience with customer engagement and service processes.
• Certifications in parts specialist and maintenance recommended.

Responsibilities

• Consult with customers and build relationships.
• Ensure compliance with safety and service standards.
• Maintain clean and operational equipment and facilities.

Skills

Excellent verbal and written communication

Sound business sense

Strong organization and time management skills

Understanding of automotive servicing

Education

Two-year college or technical school program

Tools

ASE Certification P2

ASE Certification G1

Driver's license

Job description

Service Writer

Reports to: Service Manager. Employment Classification: Non‑exempt / hourly.

General Summary

The Service Writer lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning VIP culture and processes to help the team ensure that all customers get a different & better experience. A Service Writer must work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Service Writer delivers an exceptional customer experience and high‑performance results through helping the team achieve execution of VIP programs and standards.

Essential Duties & Responsibilities

1. Ensures that workplace safety is priority #1: follows all safety policies, completes all safety‑related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of management.
2. Serves customers by consulting with them, building relationships, and following the VIP processes to educate them about the condition of their vehicle based on mileage and MPI inspection results.
3. Achieves better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score.
4. Learns and successfully executes all activities assigned by the Service Manager and helps the team deliver a different and better customer experience to every customer.
5. Learn VIP’s processes and be prepared to execute the duties listed below:
   • Take and pass all required and assigned LMS training.
   • Complete any and all relevant vendor training.
   • Become T.I.A. advanced TPMS certified.
   • Become ASE certified.
   • Effectively communicate with the team throughout the day, daily huddles, and bi‑monthly store meetings.
   • Monitor e‑mail throughout the day for customer appointments and communication.
   • Train, support and deliver the 5 for 5 process to educate customers about their vehicle’s conditions and partner with them on any necessary solutions.
   • Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly.
   • Attend off‑site meetings and training sessions as needed, typically several times per year.
6. Facility and Equipment Maintenance:
   • Ensures satisfactory maintenance, appearance, and condition of the facility to comply with security, safety, and environmental codes and ordinances.
   • Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet customer needs.
   • Manages daily preparation of location, service desk, and equipment prior to start of business each day and recovery and securing of location and unclaimed customer vehicles at close of each business day.
   • Ensures appropriate steps are taken to maintain a clean service department throughout the business day.
   • Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business.
   • Any facility or equipment issues should be entered into the facility or equipment database.
7. Procedural Compliance: Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
8. Additional Responsibilities: Communicates with management as needed to ensure compliance with service standards and company policies.

Performance Measurement

The Service Writer supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.

Standard Management Work Week

• Schedule: 5-day work and 40 hours per week.
• Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by the management team.

Required Qualifications

1. Knowledge, Skills, and Abilities
   • Excellent verbal and written communication.
   • Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
   • Strong organization and time management skills.
   • A comprehensive understanding of automotive servicing and the industry.
2. Minimum Educational and/or Experience Level
   • One year of related experience in automotive service field.
   • Completion of a two‑year college or technical school program recommended.
   • Or an equivalent combination of education and experience.
3. Proven results, Certificates, Licenses, and/or Registrations
   • Current, valid driver’s license issued in state of residence.
   • ASE Certification P2 – Parts Specialist recommended.
   • ASE Certification G1 – Maintenance and light repair recommended.
   • State Inspection License Required (where applicable).

Essential Job Functions

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Writer job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.) and the associate is exposed to varying weather, climate, and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

Physical Demands

Reaching, standing, pushing/pulling, walking, climbing, kneeling, and other physical activities are required, with more than one-third of time spent on tasks such as standing and walking. Weightlifting/force exertion may involve lifting more than 20 lbs. Clear vision at 20 inches or less, distance vision at 20 feet or more, color vision, peripheral vision, depth perception, and ability to adjust focus are required.