Service Writer

Mastermuffler; Ogden (UT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Full insurance package

401(k) with employer match

Training provided

Job summary

Mastermuffler in Ogden, Utah, is seeking a service writer to enhance customer interactions and manage front counter operations. The ideal candidate will possess strong communication skills and a desire to learn about automotive services, ensuring a smooth service experience for customers.

The role involves welcoming customers, understanding their vehicle needs, and clearly explaining service recommendations. The company offers paid time off, a comprehensive insurance package, retirement plan, and extensive training.

Qualifications

• Strong communicator who's eager to learn.
• Customer service experience preferred in retail, hospitality, or front desk roles.
• Valid driver's license with a clean record.

Responsibilities

• Welcome customers and understand their vehicle needs.
• Explain recommended services based on manufacturer recommendations.
• Build lasting relationships with customers.
• Represent the Master AutoTech brand with pride.

Skills

Strong communication skills

Attention to detail

Customer service experience

Education

High school diploma or equivalent

Job description

Description

Description :

At Master AutoTech, we fix cars but our real job is taking care of people. We're looking for a service writer for our Downtown Ogden location: someone friendly, organized, and great with customers who can keep our front counter running smoothly.

You don't need to be a car expert. If you're a strong communicator who's eager to learn, we'll teach you everything you need to know about the services we offer.

Duties:

• Welcome customers, listen to their concerns, and ask good questions to understand what their vehicle needs
• Explain recommended services clearly and honestly, based on manufacturer recommendations — no pressure tactics, ever
• Build lasting relationships with new and returning customers
• Represent the Master AutoTech brand with pride

What We're Looking For

• High school diploma or equivalent
• Customer service experience preferred — retail, hospitality, front desk, or similar
• Strong communication skills and a genuine attention to detail
• A current, valid driver's license with a clean record; must pass a background check
• Nice to have: any automotive knowledge or interest in cars

What We Offer

• Paid time off — vacation and sick time
• Full insurance package — health, dental, vision, life, and HSA
• Retirement — 401(k) with employer match
• Training — we'll teach you the automotive side of the job
• Stability — a company with 60+ years in Utah and a reputation worth being part of

About Master Lube

Master AutoTech has served Utah drivers for more than six decades. We're a full-service auto repair company working on all makes and models, and our philosophy is simple: do the repair right, treat people with respect, and charge an honest, fair price. We stand behind our work and behind our people and we're excited to add someone who shares those values to our team.