Service-Writer

Tri-State International Trucks; Lancaster (Lancaster County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Health Reimbursement Account

Life Insurance

Disability Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Parental Leave

Job summary

Ascendance Truck Centers in Lancaster, PA is seeking a motivated, full-time Service Writer to join our fast-paced service department. You will direct service personnel, assign tasks, and communicate with customers to ensure accurate repairs.

Ideal candidates have at least two years of relevant experience, strong communication and problem solving skills, and the ability to read work orders and specifications. We offer paid training and comprehensive benefits.

Qualifications

• Previous experience as a Service Writer is required.
• Excellent communication and customer service skills.
• Ability to read work orders, instructions, and specifications.

Responsibilities

• This role manages the receipt and flow of all incoming work and coordinates with customers.
• Greet customers, collect vehicle and customer information for proper repairs.
• Write up customer issues clearly and obtain signature on repair orders.
• Explain completed work and charges to customers; keep warranty knowledge up to date.
• Coordinate with vendors and warranty guidelines during write up and repair.

Skills

Active listening

Customer service

Written communication

Verbal communication

Problem solving

PC skills

Education

High school diploma or GED

Heavy duty trucks training

1 year experience as a Service Writer

Job description

Ascendance Truck Centers is one of the region's premier Commercial Truck Sales & Leasing Dealerships. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We are interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

What We Offer

• Great Culture & Team Environment
• Long Term Career Advancement Opportunities
• Paid Training
• Medical / Dental / Vision Insurance
• Health Savings Account
• Health Reimbursement Account
• Company Paid Life, Accident, and Disability Insurance
• 401(k) with company match
• Paid Time Off
• Paid Holidays
• Paid Parental Leave

Job Summary

Ascendance is looking for a motivated, full-time Service Writer to work in our fast-paced service department. A Service Writer provides direction to service personnel, delegates assignments according to business needs and answers questions concerning present and future jobs. The successful team member is an excellent communicator with exceptional customer service skills and has at least two years of relevant work experience.

Responsibilities

• This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
• Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Obtain customer signature on the repair order and provide customer a copy of the repair order.
• Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process.
• Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
• Investigate progress of vehicle repairs and contact customer with status changes / promise time if required.
• Ensure vehicles are parked in assigned area’s, trucks are locked and keys are tagged and properly stored.
• Explain completed work and charges to the customer.
• Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.

Basic Qualifications

• Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers.
• Ability to develop written estimates and quote bids and schedule jobs.
• Ability to read instructions, work orders, and specifications.
• Must have excellent verbal and written communication skills.
• Ability to operate personal computer and business applications.
• Strong problem solving skills.
• Goal oriented, results focused.

Licenses/Education/Training

• A high school diploma or GED is required.
• Additional training in heavy duty trucks required.
• A minimum of one year experience as a Service Writer.
• Combination of education, training or experience that provides the required knowledge, skills and abilities will be considered.

Equal Employment Opportunity Statement

Ascendance Truck Centers is an equal opportunity employer. We value diversity and do not make any discrimination based upon race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our team is made up of individuals from different backgrounds and perspectives, who share a genuine commitment to diversity, inclusivity, and respect for each other.

Disclaimer

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed, or further education required with circumstance changes (such as: growth, workload, changes in personnel, technological developments, etc.)