service writer

Midas International, LLC; California (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Midas International, LLC is seeking a personable Service Advisor to act as the liaison between customers and service technicians. Responsibilities include greeting customers, estimating costs, and ensuring customer satisfaction. Candidates should possess strong customer service, communication, and automotive knowledge skills to thrive in this dynamic environment.

Qualifications

• Excellent customer service and communication skills.
• Strong understanding of automotive technology.
• Experience or knowledge of the automotive industry.

Responsibilities

• Greet customers and schedule service appointments.
• Estimate repair costs and timelines.
• Consult with mechanics regarding necessary repairs.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Automotive Technology Knowledge

Job description

The job duties of an Auto Service Advisor may include:

• Greeting customers and scheduling service appointments
• Cataloging customers concerns and comments
• Writing service orders and descriptions of problems and repairs
• Explaining repairs to customers
• Test-driving vehicles to confirm service repairs
• Estimating the cost and time needed for repairs

Midas Auto Service prides ourselves on giving great customer service and meeting the needs of our customers is our top priority.

If you fill this position matches you then we encourage you to apply and we look forward to meeting you.

We are looking for a personable Service Advisor to act as the liaison between our customers and service technicians. The Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

Service Advisor Responsibilities:

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.

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I want to get text messages for this job from Midas GODSEY.

I started working as a entry-level Oil Changer just to get my foot in the door and I showed them what I can do. Within 2.5 years I was the Assistant General Manager for the company and the northern store's General Manager.