Service Transition Analyst II: Change & Incident Coordination

Socket.dev; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Computer World Services seeks a Service Transition Coordination professional to support Network/Cyberspace Operations. You will coordinate change and incident management, receive calls, and document change requests with stakeholders in a 24/7/365 mission.

Requires a bachelor's degree or equivalent, 0–2 years experience, and Top Secret with SCI eligibility; ITIL v4 Foundation and related certifications are desired. Day shifts with potential extended hours apply.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience: 0–2 years.
• Must hold TS clearance with SCI eligibility and IAT II certifications.

Responsibilities

• Coordinate change and incident management among AFIN operators.
• Receive calls to coordinate change process and incident resolution.
• Process, review, categorize, document and route Change Requests and Incidents with stakeholders.

Skills

Change management

Incident management

Documentation

Coordination

Education

Bachelor's degree or equivalent

Job description

Computer World Services seeks a Service Transition Coordination professional to support Network/Cyberspace Operations. You will coordinate change and incident management, receive calls, and document change requests with stakeholders in a 24/7/365 mission.

Requires a bachelor's degree or equivalent, 0–2 years experience, and Top Secret with SCI eligibility; ITIL v4 Foundation and related certifications are desired. Day shifts with potential extended hours apply.