Service Technician - University Village at Sweethome

American Campus Communities; Buffalo (NY); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Dental

Vision

401(k) with Employer Matching

Medical & Dependent Care FSA

Life Insurance

Sick Leave

Paid Time Off

Paid Pregnancy & Childbirth Leave

Paid Paternity Leave

Health Insurance

HSA with Employer Matching

Short-Term & Long-Term Disability

Job summary

American Campus Communities is seeking a Service Technician at University Village at Sweethome in Buffalo, NY. The role supports maintenance tasks, handles work orders, and participates in preventative maintenance to keep the property well‑maintained for residents.

The ideal candidate will be detail‑oriented, safety‑conscious, and capable of independent work while following established processes. Growth opportunities include certifications and cross‑property support.

Qualifications

• Experience in residential facilities maintenance.
• Ability to perform multiple maintenance tasks and follow safety standards.

Responsibilities

• Perform work orders in a timely and quality manner.
• Close out work orders and use system tools for tracking.
• Assist in property turn and coordinate with vendors for efficient execution.
• Execute preventative maintenance tasks to maintain property operations.
• Inspect public areas and resident apartments to uphold maintenance standards.

Skills

Facilities maintenance

Education

Experience in residential facilities maintenance

Job description

Service Technician - University Village at Sweethome

Department: Property Maintenance

Employment Type: Full Time

Location: University Village at Sweethome - Buffalo, NY

Reporting To: Senior Service Manager

Compensation: $20.00 / hour

Description

Our Service Technicians are a crucial part of the property’s facilities maintenance team, reporting to the Service Manager or Senior Service Manager. This role involves performing maintenance tasks, executing work orders, and supporting preventative maintenance efforts to ensure the property is well‑maintained for our residents. The ideal candidate will have strong attention to detail and a commitment to safety and cleanliness. At ACC, there are always opportunities to gain new certifications, and grow in your facilities maintenance career – whether it is supporting nearby properties or on the job training.

Responsibilities

• Perform work orders in a timely manner, ensuring quality and efficiency.
• Close out work orders in the system, including using system tools for tracking.
• Assist in property turn process and coordinate with vendors for efficient execution.
• Execute preventative maintenance tasks as assigned, to maintain property operations.
• Conduct inspections of public areas and resident apartments to ensure maintenance standards are met and sustained.
• Safely operate, maintain, and repair all facility equipment, adhering to safety protocols and best practices.
• Assist vendors by escorting them on‑site and facilitating their work as needed.
• Maintain clean and orderly shop, storage, and back‑of‑house environment, ensuring all tools and supplies are organized.
• Assist with coordinating with vendor services such as snow removal, landscaping.
• Assist with curb appeal, trash collection, and cleaning as assigned.
• Other duties, as assigned by supervisor.

Ideal Candidate

The ideal candidate for the Service Technician role is a detail‑oriented and safety‑conscious maintenance facilities professional with experience in residential facilities maintenance, including apartment maintenance or maintenance technician responsibilities or a related field, and the ability to support a variety of maintenance tasks. This role includes completing work orders, supporting preventative maintenance, and assisting with overall property upkeep to ensure a safe and well‑maintained environment for residents.

Candidates should have a foundation in maintenance tasks and be comfortable working independently while following established processes and safety standards. While not all candidates will have experience across every technical area, they should be ready to develop their skills and grow within facilities maintenance operations.

American Campus Culture Commitments

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Experience in residential facilities maintenance.

This role is subject to an after‑hours on‑call rotation. Must be available to respond and prepare to inclement weather situations, as applicable.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a professional environment. The noise level in the work environment is usually moderate.

Physical Demands

The employee is regularly required to:

• Talk / hear.
• Stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
• Sit.
• Climb or balance; and stoop, kneel or crouch.

The employee must be able to lift and/or move up to 50 pounds.

Specific vision abilities required by this job include:

• Close vision
• Distance vision
• Color vision
• Peripheral vision
• Depth perception and ability to adjust focus.

Benefits & Perks

• Benefits:
  • Dental
  • Vision
  • 401(k) with Employer Matching
  • Medical & Dependent Care Flexible Spending Accounts (FSA)
  • Life Insurance
  • Sick Leave
  • Paid Time Off
  • Paid Pregnancy & Childbirth Leave
  • Paid Paternity Leave
  • Health Insurance
  • Health Savings Account (HSA) with Employer Matching
  • Short‑Term & Long‑Term Disability
• Perks:
  • Preferred Membership Pricing at Local & National Companies
  • CoreGiving Volunteer Days
  • Referral Program
  • Charity Matching Program