Service Technician: The Craft Behind Every Perfect Cup

CCR Beverage Solutions; Austin (TX); Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Company vehicle after training

Job summary

CCR Beverage Solutions in Austin, TX seeks a Service Technician to service espresso machines, brewers, grinders, and water systems at commercial accounts. You will perform electrical readings, interpret diagrams, and assemble parts on-site with a focus on accuracy and safety.

This role offers a company vehicle after training, medical/dental/vision coverage, a 401(k) with company match, paid time off, and the chance to advance in a high-demand trade while working from home and visiting customers

Qualifications

• Hands-on repair experience expected (e.g., home electrical, plumbing, appliance work).
• Valid driver's license with clean record.
• Ability to lift 75 lbs and use a smartphone for required apps.
• Secure address for parts deliveries via FedEx/UPS.

Responsibilities

• Take voltage, resistance, capacitance readings with a multimeter.
• Read and interpret electrical/hydraulic diagrams.
• Disassemble/reassemble equipment with precision.
• Identify part numbers using diagrams and docs.
• Write thorough service notes with clear language.
• Use ServiceTitan for field service tasks.
• Explain technical findings to customers in plain language.
• Taste coffee after repairs to verify output.

Skills

Mechanical aptitude

Problem solving

Attention to detail

Customer communication

Education

No formal degree required

Tools

Multimeter

ServiceTitan

Job description

Service Technician: The Craft Behind Every Perfect Cup

CCR Beverage Solutions Austin, Texas, United States

About this position

Commercial coffee equipment is everywhere — and it breaks down constantly. The people who know how to fix it are rare, well-supported, and in high demand. If you're mechanically inclined, enjoy solving problems, and drink coffee regularly, this might be the most interesting skilled trade job you've never heard of.

Caffeinated Coffee Repairs serves commercial accounts across the South-Central and Pacific Northwest United States, keeping espresso machines, brewers, grinders, and water systems running at peak performance.

What the work actually involves

Each day brings two to three field service calls at cafes, hotels, and commercial hospitality accounts. The technical work includes:

• Taking voltage, resistance, capacitance, and continuity readings with a multimeter
• Reading and interpreting electrical and hydraulic diagrams
• Identifying outlet configurations and plumbing thread types, and fabricating adapters as needed
• Disassembling and reassembling equipment with close attention to detail
• Locating correct part numbers using parts diagrams and machine documentation
• Writing thorough, professional service notes — clear language, no errors, no slang
• Organizing tasks and time using ServiceTitan, our digital field service platform
• Translating technical findings into plain language for customers
• Tasting coffee after repairs to verify proper machine output

Prior experience with hands-on repair work is expected — think home electrical projects, plumbing repairs, appliance work, or similar. No formal degree is required, but familiarity with a multimeter is. You'll also need a valid driver's license with a clean record, the ability to lift 75 lbs, a smartphone that can run our required apps, and a secure address for parts deliveries via FedEx and UPS.

Built to support you

We've designed this role so you can focus on the technical work. Scheduling, dispatch, and back-office administrative support are handled by a dedicated team. Inventory is tracked digitally and reordered automatically — though you'll assist with parts receiving and inventory counts. Basic vehicle confidence is part of the role too — things like handling a flat tire or bringing the vehicle in for scheduled maintenance. After training, you'll receive a company vehicle and work directly from home — no office commute.

Milestones that matter

At 30 days — Accurate diagnoses and a solid understanding of every major machine system. Getting it right comes before getting it fast.

At 60 days — Running calls solo, consistently, with minimal errors.

At 90 days — Averaging two hours or less per service call. Efficient and dependable.

What we offer

• $20–$25/hour based on experience and certifications
• Expected hours: 30 - 60 per week
• Medical, dental, and vision insurance — eligible within the first 90 days
• 401(k) with company match and paid time off
• Company vehicle after training is complete
• Growth opportunities in a specialized, high-demand trade
• Military friendly and equal opportunity employer

The pay range for this role is:
20 - 25 USD per hour(Greater Austin Region)