Service Technician - Technology Services

Suburban Enterprises, Inc.; Appleton (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Team Member Ownership

ESOP

401(K) with employer match

No healthcare premium increases for 4+

Job summary

Suburban Enterprises, Inc. in Wisconsin is seeking a Service Technician - Technology to diagnose, repair, and service security, access control, CCTV, fire alarm, and related low voltage systems in field settings.

The role emphasizes hands-on problem solving, strong customer communication, and field troubleshooting; travel up to 25% with opportunities for advancement within our ESOP-owned company. A strong candidate will have a high school diploma, 3-5 years in electronics or low voltage, NFPA70E

Qualifications

• High school diploma or GED is required.
• 3-5 years’ experience with electronics and/or low voltage systems.
• Willingness to travel up to 25%.
• Must be CPR and First Aid certified or able to obtain shortly after start date.
• NFPA70E training.
• Valid driver’s license and a clean driving record; auto liability insurance.
• Understands NEC and NFPA codes and applies these standards.
• Proficient reading wiring diagrams; advanced power tool usage.

Responsibilities

• Assists with maintaining customer relationships based on dependability and honesty.
• Functions in all building types and customer markets; industrial, commercial, residential; follows GMPs and safety requirements.
• Establishes service by studying system requirements; orders parts; performs acceptance tests and commissioning.
• Reviews work orders and job files for data including drawings and specifications for efficient service.
• Troubleshoots malfunctioning equipment on CCTV, Fire Alarm, Burglar Alarm, Card Access, Paging, Cabling; uses testing equipment.

Skills

Troubleshooting

Communication

Reading wiring diagrams

Power tools

Low voltage systems

NFPA70E knowledge

Customer service

Teamwork

Education

High school diploma or GED

Tools

Driver's license

NFPA70E training

CPR/First Aid certification

Job description

Take Ownership of Your Career and Shape Your Future!

Are you ready to become an Employee Owner? At Suburban Enterprises, you not only work for the company you own the company! The ideal candidate is happy where he/she is currently employed but is interested in a more self-directed work environment, increased responsibility, and the opportunity to grow into additional roles. We would like to hire someone interested in a career, not a job, who wants to do the work and be recognized for a job well done!

The Role – Service Technician - Technology

The Service Technician is a field position responsible for the technical diagnosis, repair, and service of a wide range of systems, including security (burglar), access control, CCTV, fire alarm, structured cabling, intercom, and paging.

Key responsibilities include diagnosing system malfunctions in the field, troubleshooting and repairing wiring and system-level electronics, replacing faulty parts and equipment, performing system upgrades, and maintaining accurate inventories of tools and parts. This role requires proficiency in reading wiring diagrams, using hand and power tools, and working with manufacturer software platforms for diagnostics and configuration. Strong customer-facing communication and hands‑on problem-solving are essential to this role.

What You'll Do as a Service Technician - Technology

• Assists with maintaining customer relationships based on dependability and honesty. Ensures that long term customer relationships are protected by providing value added services and effective communication, bridges communications between customer’s personnel and Suburban’s team members.
• Functions in all building types and customer markets; industrial, commercial, residential; maintains GMPs and safety requirements as required, knows construction methods and related codes in each area of industry.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing resolution; performing acceptance tests and commissioning.
• Reviews work orders and job files for all pertinent data including job layout drawings, specifications and other technical data as required for a more efficient service, inspections and installations.
• Troubleshoots and identifies malfunctioning or inoperative equipment and cause of failure on systems including CCTV, Fire Alarm, Burglar Alarm, Card Access, Paging, Structured Cabling and any future systems supported in the Technology Division, using electronic testing equipment and electronic theory.

What You Bring (Required Experience)

• High school diploma or general education degree (GED).
• Minimum of 3-5 years’ experience with electronics and/or low voltage systems.
• Willingness to travel up to 25%.
• Must be certified in CPR and First Aid or able to obtain certification shortly after the start date.
• NFPA70E training.
• This position may require team members to drive a company vehicle. If so, team members must possess a valid driver’s license and have a good driving record that allows the company to ensure such individuals under the company’s insurance policies. Team members must also carry auto liability insurance. The team member will be subject to the Company’s policy concerning company vehicles.
• Understands the functionality of Computer systems and network devices.
• Understands the mechanical functionality of equipment.
• Demonstrate the ability to understand and apply NFPA70E to the equipment being worked on and the work environment.
• Understands the NEC and NFPA code and apply these standards to the work being performed.
• Advanced power tool utilization.
• Advanced data and security device knowledge.
• Demonstrate the ability to troubleshoot processes and systems.
• Defuses conflict effectively; can easily read customer’s reactions and respond appropriately.
• Ability to communicate effectively, both orally and in writing, with team members, customers and vendors of all levels.

Bonus Points For (Preferred Experience)

• Certifications: Certifications like BICSI (Building Industry Consulting Service International), Low Voltage Technician certifications, or NICET (National Institute for Certification in Engineering Technologies) are often preferred.
• Familiarity with Industry Standards: Knowledge of local, state, and national building codes, safety protocols, and industry regulations for low voltage installations.
• Troubleshooting Skills: Ability to diagnose and repair low voltage system malfunctions.
• Project Management: Experience managing or assisting with low voltage system installations, ensuring work is completed on time and within specifications.
• Work Environment Flexibility: Comfort working in various environments, including residential, commercial, and industrial sites, often requiring climbing ladders, working in confined spaces, or outdoors.
• Basic Knowledge of Networking: Understanding of network protocols and the ability to work with network-based devices (e.g., IP cameras, access control systems).

What We Offer – Why Choose Suburban Enterprises?

• Team Member Ownership: Work for a company where your contributions directly impact your future
• Commitment to Safety: Safety isn’t just a priority; it’s our promise to you and your family
• Career Growth: This isn't just a job - it's a career path with opportunities for advancement
• Continuous Learning: Investment in your professional development
• Collaborative Culture: Work with a team that values respect, integrity, and excellence
• Comprehensive Benefits: Competitive pay, ESOP, 401(K) with employer match, and no healthcare premium increases for 4 years

Ready to Join Us?

Our high standards of service to our customers and clients require that we select only the top team members based on our culture and core values so please read and understand them or come with clarifying questions because we work, live, hire and promote by them.

We will choose new team members with great care because the future of Suburban Enterprises rests with them. You are here because we believe in your character and abilities.

If you're passionate about innovation, committed to excellence, and ready to be part of a company that invests in its people, we want to hear from you. Help us create a better future through innovation and automation.

We are an equal opportunity employer.