Service Technician - Specialized Austin Domain - Austin, TX

Specialized Bicycle Components; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Employee discounts

401(k) match

Paid time off

Parental leave

Job summary

Specialized Austin Domain in Austin, TX is seeking a Service Technician to be the front line for rider service, leveraging technical expertise to deliver fast, frictionless solutions and in-store experiences that keep riders on the road.

You will work with riders on-site and online, identify needs, explain bike maintenance options, and support sales while upholding our standards for quality and customer care.

Qualifications

• Passion for cycling and the Specialized brand.
• Bike shop / Bike mechanic experience preferred.
• Excellent communication with riders and team members.
• Must be able to work weekends and stand for long periods.

Responsibilities

• Greet riders, assess needs, and offer options from service menu.
• Speak authoritatively on bicycle technical matters and provide expert advice.
• Provide enthusiastic, courteous rider service and support sales goals.
• Document service work orders and schedule repairs to manage workflow.
• Assist customers with product/service selection and keep knowledge up-to-date.
• Maintain knowledge of all merchandise and new product lines.
• Assist with bike sales and floor duties as needed.
• Deliver best-in-class rider service and ensure high rider satisfaction.
• Maintain store cleanliness and light janitorial duties.
• Operate Lightspeed POS and store websites.
• Maintain regular attendance and punctuality.

Skills

Bike shop experience

Customer communication

Bike maintenance

Job description

Service Technician - Specialized Austin Domain - Austin, TX

ABOUT SPECIALIZED

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human powered machine into the futureeach and everyday. We're a team of barrier-breakers, disrupters, and problem solvers. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

In Company Owned Retailed, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we're here to help you build your career at Specialized.

JOB SUMMARY

AServiceTechnicianis the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstandingin storebrand experiences. AServiceTechnicianworks directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better.ServiceTechnicians work collaboratively and hands-on with staff and local riders as a host, mentor, brandadvocate, and technical service ace. TheServiceTechnicianprovidesexceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

HOW YOU'LL MAKE A DIFFERENCE

• Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.
• Speak authoritatively on technical matters as they relate and pertain to our bicycles; be theexpert
• Assists customers in an enthusiastic and courteous manner; provides "wow" customer service.
• Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number ofrepairs
• Advises and assists customers with their product/service selection without bias.
• Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
• Assists with bike sales with technical consulting, and any other bike floor duties as needed.
• Deliver best in class rider-service that ensures ongoing service and high levels ofridersatisfaction
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorialduty
• Proficiency in Lightspeed point of sale systems and storeoperationalwebsites
• Regular, dependable attendance and punctuality

WHAT YOU NEED TO WIN

• Passion for cycling and the Specialized brand
• Bike shop / Bike mechanic experience preferred
• Excellentcommunicationwiththe ability to effectively interact with riders and teammembers
• Must be able to work as business dictates whichincludesweekends
• Abilityto stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Ableto lift at least 50lbs. or more and use proper liftingskills

TELL ME MORE

• Competitive health care (Medical PPO or HDHP)*
• Dental*
• Vision*
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package*
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Employee Assistance Program
• Commuter Benefits *if applicable in state

*For eligible employees

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone - especially those from marginalized groups - to apply to our job postings and help us earn the position as the rider's brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference,

See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.