Service Technician - Security Integration

Preferred Technologies, LLC; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Profit-sharing bonuses

401K with company match

Health, dental and vision insurance

Job summary

Pref-Tech in Houston, TX is seeking a Service Technician to service and troubleshoot access control, IP video, and related systems. You will install hardware, diagnose faults, and interface with customers to deliver reliable security solutions.

The role requires 5+ years in access control installation and a TX driver’s license; you’ll work on-site, sometimes on-call, with opportunities for growth and competitive benefits.

Qualifications

• High School Diploma or GED or equivalent.
• Must be 18+ with valid TX Driver’s License.
• 5+ years in access control installation, service and configuration.
• Experience with HID, Mercury, CCTV.
• Ability to work independently and handle on-call rotations.

Responsibilities

• Install cabling, mount equipment, install card readers and mag locks.
• Troubleshoot cabling, readers, cameras, and integrated systems.
• Understand low voltage systems and network topology; test with multimeter.
• Document and update work orders and customer communications.

Skills

Access Control

HID

Mercury

CCTV

Electrical knowledge

Analytical thinking

Independent worker

On-call readiness

Education

High School Diploma or GED

Tools

Software House

Genetec

Honeywell

Bosch Intrusion/Access Control

DMP intrusion

Job description

Why Pref-Tech?

Voted "Top Workplaces" by Houston Chronicle and Austin American Statesman, 2 years in a row! We aim to make “family” a core reason we attract incredible people, retain them, and collectively deliver unequaled quality and service to customers. If your heart and mind are pushing you to join a team who deeply desires to be the best in the world, has a long-game approach to business, prides itself on doing exceptional work, celebrates service to others, and is willing to invest in you, you should consider Pref-Tech.

Position Overview:

The Service Technician at Pref-Tech will be responsible for will be responsible for servicing and troubleshooting access control, IP-based and analog video management systems, auto-gate equipment. Scope of duties include, but are not limited to, troubleshooting and repair of electrified and non-electrified locks, card readers, ancillary access-controlled door devices, IP and analog cameras, head-end video recording devices, wired and wireless networks, and intercom systems. This person will need to be detail orientated and able to document and communicate all repairs, as well as effectively communicate with customers.

Key Responsibilities:

• Install cabling, mount equipment, install card readers, door contacts, mag locks, electrified strikes, and integrated systems.
• Trouble shooting of cabling, card readers, door contacts, mag locks, electrified strikes, cameras, PLC, intrusion, and integrated systems.
• Functional understanding of low voltage systems, relays, principals of normally closed/normally open, series and parallel wiring.
• General understanding of Network Topology.
• Use a multi-meter to test for voltage, continuity, and resistance.
• Possess mechanical and computer skill and ability to effectively troubleshoot.
• Operate any hand tools and equipment necessary to perform all associated tasks.
• Document and update works orders and customers in a timely manner
• Will participate in the on-call rotation.

Required Qualifications:

• High School Graduate, GED or equivalent. Certifications
• Must be at least 18 years of age and have a valid TX Driver’s License.
• Must have 5 or more years in relevant access control installation, service and configuration.
• Access Control
• HID
• Mercury
• CCTV
• Willingness to take on new challenges and build on current skills.
• Exceptional analytical and conceptual thinking skills
• Capacity to work independently and
• Ability to work efficiently without compromising quality or
• Ability to perform physical tasks like walking, standing, driving, lifting up to 50lbs unassisted, and ascending / descending ladders and stairs of varying heights with little to no limitation.
• Currently licensed or must have the ability to immediately obtain TXDPS Security License.

Preferred Qualifications:

• Software House
• Genetec
• Honeywell
• Bosch Intrusion/ Access Control
• DMP intrusion

Benefits:

• Competitive Salary
• Inclusion in Operational Incentive Program, which shares excess profits as bonuses
• 401K Safe Harbor Plan with matching dollar-for-dollar up to 4% of annual gross salary (Traditional and Roth options available)
• Health, dental, vision and other elective insurances

Work Hours:

Our office hours are from Monday – Friday, 8:00 a.m. to 5:00 p.m. There is no set schedule for field personnel as work scheduled vary depending on client needs.

Physical Requirement:

• Ability to perform physical tasks like walking, standing, driving.
• Ability to safely lift and carry up to 50 lbs unassisted.
• Comfortable working outdoors in various weather conditions, including heat and rain.
• Capable of ascending and descending ladders (6–14 feet) and stairs of varying heights with minimal restrictions.
• Willingness to work from a bucket truck as required for installations and maintenance.

Core Values:

First and foremost, at Pref-Tech, you must understand, internalize, and represent our PGRIT Core Values:

• Professionalism: Our expectations are high, we take great pride in our work, and we communicate well.
• Grit: We thrive on challenges. We do what it takes to get the job done.
• Right: We know what right is and do it every time.
• Intelligent Thought: We plan meticulously, execute decisively, and resolve issues effectively.
• Trusted Advisors: We are experts. We continuously develop our knowledge and transfer that knowledge to each other, our customers, and our vendors.

You must also fulfill our purpose statement within all decisions and actions in performance of your job and when representing Pref-Tech: “Within a family culture, nurture and inspire our employees to creatively resolve customer pain using the highest level of craftsmanship and service.”

EEO Statement:

Preferred Technologies, LLC is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Candidate Screening:

Employment is contingent upon successful completion of background investigation and pre‑employment drug screen. Pref-Tech maintains a drug‑free workplace and conducts random drug screenings as part of our commitment to safety and compliance. All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.

Must possess a valid driver’s license, successfully pass an MVR (Motor Vehicle Record) check, and maintain a clean driving record as a condition of continued use of a company vehicle.

ADA Accommodation Statement

If you require reasonable accommodation to apply for a position or to participate in the interview process, please contact Recruiting at [e-mail].