Service Technician - Security Integration

Preferred Technologies, LLC; Houston (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

401K Safe Harbor Plan with matching

Health, dental, vision insurances

Job summary

A leading technology services provider in Houston is looking for a Service Technician to service and troubleshoot security systems including access control and video management. The ideal candidate will have over 5 years of experience in installation and service. Responsibilities include installing and troubleshooting systems, effective communication with customers, and participation in on-call rotations. This role offers a competitive salary, health benefits, and a culture focused on teamwork and excellence.

Qualifications

• Must have 5 or more years in relevant access control installation, service and configuration.
• Currently licensed or must have the ability to immediately obtain TXDPS Security License.
• Ability to perform physical tasks like walking, standing, driving, and lifting up to 50lbs.

Responsibilities

• Install cabling, mount equipment, install card readers, door contacts, mag locks.
• Troubleshoot cabling, card readers, cameras, and integrated systems.
• Document and update work orders and communicate with customers.

Skills

Access Control

CCTV

Mechanical skills

Analytical thinking

Education

High School Graduate, GED or equivalent

Tools

HID

Honeywell

Genetec

Job description

Service Technician - Security Integration

Why Pref-Tech?

Voted "Top Workplaces" by Houston Chronicle and Austin American Statesman, 2 years in a row! We aim to make “family” a core reason we attract incredible people, retain them, and collectively deliver unequaled quality and service to customers. If your heart and mind are pushing you to join a team who deeply desires to be the best in the world, has a long-game approach to business, prides itself on doing exceptional work, celebrates service to others, and is willing to invest in you, you should consider Pref-Tech.

Position Overview

The Service Technician at Pref-Tech will be responsible for servicing and troubleshooting access control, IP-based and analog video management systems, auto-gate equipment. Scope of duties include, but are not limited to, troubleshooting and repair of electrified and non-electrified locks, card readers, ancillary access-controlled door devices, IP and analog cameras, head‑end video recording devices, wired and wireless networks, and intercom systems. This person will need to be detail orientated and able to document and communicate all repairs, as well as effectively communicate with customers.

Key Responsibilities

• Install cabling, mount equipment, install card readers, door contacts, mag locks, electrified strikes, and integrated systems.
• Troubleshoot of cabling, card readers, door contacts, mag locks, electrified strikes, cameras, PLC, intrusion, and integrated systems.
• Functional understanding of low voltage systems, relays, principals of normally closed/normally open, series and parallel wiring.
• General understanding of Network Topology.
• Use a multi‑meter to test for voltage, continuity, and resistance.
• Possess mechanical and computer skill and ability to effectively troubleshoot.
• Operate any hand tools and equipment necessary to perform all associated tasks.
• Document and update work orders and customers in a timely manner.
• Will participate in the on‑call rotation.

Required Qualifications

• High School Graduate, GED or equivalent. Certifications
• Must be at least 18 years of age and have a valid TX Driver’s License.
• Must have 5 or more years in relevant access control installation, service and configuration.
• Access Control
• HID
• Mercury
• CCTV
• Willingness to take on new challenges and build on current skills.
• Exceptional analytical and conceptual thinking skills.
• Capacity to work independently.
• Ability to work efficiently without compromising quality.
• Ability to perform physical tasks like walking, standing, driving, lifting up to 50lbs unassisted, and ascending/descending ladders and stairs of varying heights with little to no limitation.
• Currently licensed or must have the ability to immediately obtain TXDPS Security License.

Preferred Qualifications

• Software House
• Genetec
• Honeywell
• Bosch Intrusion/ Access Control
• DMP intrusion

Benefits

• Competitive Salary
• Inclusion in Operational Incentive Program, which shares excess profits as bonuses
• 401K Safe Harbor Plan with matching dollar-for-dollar up to 4% of annual gross salary (Traditional and Roth options available)
• Health, dental, vision and other elective insurances

Work Hours

Our office hours are from Monday – Friday, 8:00 a.m. to 5:00 p.m. There is no set schedule for field personnel as work scheduled vary depending on client needs.

Physical Requirement

• Ability to perform physical tasks like walking, standing, driving.
• Ability to safely lift and carry up to 50 lbs unassisted.
• Comfortable working outdoors in various weather conditions, including heat and rain.
• Capable of ascending and descending ladders (6–14 feet) and stairs of varying heights with minimal restrictions.
• Willingness to work from a bucket truck as required for installations and maintenance.

Core Values

• Professionalism: Our expectations are high, we take great pride in our work, and we communicate well.
• Grit: We thrive on challenges. We do what it takes to get the job done.
• Right: We know what right is and do it every time.
• Intelligent Thought: We plan meticulously, execute decisively, and resolve issues effectively.
• Trusted Advisors: We are experts. We continuously develop our knowledge and transfer that knowledge to each other, our customers, and our vendors.

“Within a family culture, nurture and inspire our employees to creatively resolve customer pain using the highest level of craftsmanship and service.”

EEO Statement

Preferred Technologies, LLC is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Candidate Screening

Employment is contingent upon successful completion of background investigation and pre-employment drug screen. Pref-Tech maintains a drug-free workplace and conducts random drug screenings as part of our commitment to safety and compliance. All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview. Must possess a valid driver’s license, successfully pass an MVR (Motor Vehicle Record) check, and maintain a clean driving record as a condition of continued use of a company vehicle.

Location: Houston, TX Salary: $55,000.00–$65,000.00 (started 3 weeks ago)