Service Technician, Refrigeration and Appliance Repair

Sears; White Salmon (WA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Service van

Specialized tools

Uniforms

Laptop computer

Smartphone

Home dispatched (most locations)

Industry training

Various incentive plans

Career opportunities

Job summary

Sears Home Services is seeking an In-Home Appliance Service Technician to repair refrigerators, freezers, and room air conditioners in customers' homes. You will travel to residences, diagnose issues, and perform high-quality repairs with a focus on customer satisfaction.

The role requires EPA Type 1 or CFC certification, a valid driver's license, and 1–2 years of appliance repair experience. Offers training, tools, and a supportive team environment.

Qualifications

• EPA Type 1 certification or CFC certification required
• High school diploma or GED required
• 1-2 years appliance repair experience preferred
• Working mechanical knowledge and use of tools/test equipment
• Ability to follow instructions and maintain quality workmanship
• Must possess valid state driver's license
• Ability to pass pre-employment drug screen and background check

Responsibilities

• Perform timely repairs of customers' refrigerators, freezers and appliances at the home
• Maintain high quality customer service and care
• Promote and sell additional products and services
• Meet productivity and performance metrics
• Provide knowledgeable and courteous repair service
• Keep truck stocked and organized; follow maintenance schedule

Job description

Service Technician, Refrigeration and Appliance Repair

Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through ShopYourWay.com. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance.

Hiring Bonus Ranging from $500-$1500 Depending on Qualifications

Join the Sears Home Services team as an In-Home Appliance Service Technician! Are you looking for a role that offers you an opportunity to be a part of a dynamic, innovative organization? Then, we have the opportunity for you at Sears. Join a long-standing Fortune 500 organization, which has been recognized with awards and recognitions such as (to name a few):

Company Awards and Recognition

• Sears Holdings has been selected as a Silver winner by the online trade publication Retail Touchpoints for its 2014 Channel Innovation Awards.
• Sears Holdings has been named one of this year's 25 "Best Places to Work for Recent Grads".
• Sears Holdings is ranked in the top 100 in the 2013 Best Adoption-Friendly Workplaces by The Dave Thomas Foundation for Adoption.
• Diversity MBA Magazine names two Sears Holdings leaders to its Top 100 Under 50 Diverse Executive & Emerging Leaders 2013 list.
• For the seventh consecutive year, Sears Holdings has been recognized by G.I. Jobs on its Top 100 Military Friendly Employers list. For 2013, the company is ranked at #14.

We are seeking an experienced In-Home Service Technician with a great attitude and the ability to help customers with their in-home repairs. This is an exciting opportunity to join the Sears family!

In-Home Appliance Service Technician - Repair Technician - Appliance Maintenance

Benefits

• Service van
• Specialized tools
• Uniforms
• Laptop computer
• Smartphone
• Home dispatched (most locations)
• Industry training
• Various incentive plans
• Career opportunities

As a Residential Refrigeration Repair Technician, you will have the opportunity to repair Refrigerators, Freezers (sealed and non-sealed systems) and Window Air Conditioners in the customers’ homes.

Appliance Maintenance Responsibilities

• Providing timely and quality repairs of customers’ products
• Maintaining high-quality customer service and care
• Promoting and selling additional products and services
• Meeting key performance metrics and/or productivity goals
• Providing knowledgeable and courteous repair service
• Looking for ways to improve business performance and enhance the customer experience
• Communicating benefits of the Value Added Services Process to the customer
• Maintaining truck stock inventory within the prescribed company guidelines and standards
• Following the truck maintenance schedule and keeping a clean, organized truck

Job Requirements

As an In-Home Service Technician, you must be highly organized and possess excellent communication skills. We are seeking a dedicated team player who is able to ensure fast, flexible, and expert service to every customer via excellent time management skills.

Requirements of the Service Technician role include

• EPA Type 1 certification or CFC Certification is required (applicants holding a master-level trade/occupational license(s), i.e. HVAC/Mechanical, Electrical, General Contractor, Plumbing may be used to qualify or given hiring preference and additional compensation based on business needs)
• High school diploma or general education degree (GED)
• At least 1-2 years of appliance maintenance or repair technician experience, preferred
• Working mechanical knowledge, including the use of tools and test equipment
• Ability to perform accurate repair of customer product
• Must complete all technician training elements within required timeframes
• Ability to follow directions and specific process steps to ensure quality workmanship
• Flexibility to work variable and flexible hours, including overtime
• Ability to use a computer for parts inquiries and ordering
• Must possess and maintain a valid state driver's license
• Must pass pre-employment drug screen and criminal background check