Service Technician - Part Time

Trek Retail Corporation; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible culture

Health care options

FSA

401(k) with match

Tuition reimbursement up to $15,000

Employee discounts

Job summary

Trek Retail Corporation is seeking a Service Technician/Advisor for Trek Store Easton. You will troubleshoot repairs, service various bikes on the spot, and install customer-chosen accessories.

You’ll also be the first to handle brand-new models and the face of the department when the Service Manager is away, delivering exceptional hospitality and clear communication. You will learn the ins and outs of bike servicing, build lasting customer relationships, and enjoy a collaborative, team-driven

Qualifications

• Excellent customer service and communication skills.
• Ability to troubleshoot bike repairs and explain fixes to customers.
• Willingness to learn and adapt to new bike technologies.
• Team-oriented with a hospitality mindset.

Responsibilities

• Troubleshoot and repair bikes on-site.
• Service a variety of bike models and install accessories.
• Interact with customers to assess issues and recommend repairs.
• Be the face of the Service Department when the Manager is unavailable.

Skills

Customer service

Communication

Problem solving

Attention to detail

Job description

Job Location

Trek Store Easton

Summary

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers. We're looking for a teammate with stellar customer service chops and a willingness to learn. Because you'll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you’ll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering 'til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

Trek Benefits

• Flexible and fun company culture
• Competitive health care -- PPO & HDHP medical plan options
• Flexible Spending Accounts (FSA)
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discount

We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. We are an E-Verify employer.

Trek is a place where you're valued for being you. If you're really into bikes, that's great. If you're not (yet), that's great too. Because there's a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It's what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.