Service Technician - Lead Certified

Panasonic Avionics Corporation; Huntsville (AL); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Health Benefits

Retirement Savings Plan (401k)

Paid Time Off

Educational Assistance

Job summary

Hussmann Corporation is seeking a seasoned supervisor to lead a team of service technicians in the field of commercial refrigeration, HVAC/R systems, and related maintenance. You will drive service delivery, mentor technicians, and coordinate job quoting and staffing to ensure high-quality outcomes.

The role requires leadership, strong communication, and a deep technical understanding of refrigeration and HVAC concepts, along with a valid driver’s license and physical ability to perform site

Qualifications

• Must have a Valid Driver’s License and maintain a safe driving record.
• Must be physically able to walk distances, bench and crouch, climb ladders, work at high elevations and lift/carry objects up to fifty pounds, repetitively.

Responsibilities

• Lead a team of service technicians based upon a specified geographic area or project/customer assignment to respond to customer needs for service and maintenance of refrigeration, heating & air-conditioning systems.
• Develop and maintain excellent customer relations; fluent in applicable customer systems and processes.
• Assist with job quoting, staffing, estimating and understanding project costing and drivers.
• Coordinate technical support, guidance, and training to service technicians.
• Schedule work for other technicians and mentor newer team members to ensure compliance with systems and processes.

Job description

Overview

Are you motivated and eager to grow your career in refrigeration?

Hussmann’s team of Technicians maintain, diagnose, and repair HVAC/R in supermarkets, convenience stores, cold storage facilities.

Build your career with industry leaders since 1906. Join our team of hardworking, refrigeration experts and discover your potential.

Why Hussmann?

• Bi-annual bonuses based on performance
• Paid training and access to online training videos
• Paid drive time (including overtime)
• 22 days paid off – 10 days of vacation, 12 company holidays
• Company vehicle provided
• On-the-job, hands-on training opportunities for Technicians, electric and mechanical theory, and model-based training

Responsibilities

You will Lead a team of service technicians based upon a specified geographic area or project/customer assignment to respond the customer’s need for service and maintenance of equipment through maintenance, diagnosis and repair of refrigeration, heating & air-conditioning system commonly installed in supermarkets, convenient stores and cold storage facilities.

• Development and maintenance of excellent customer relations. Fluent in applicable customer systems, business processes, administrative support, etc.
• Actively pursuing personal development & supporting technician growth and development. Intrinsically involved with screening, interviewing, and hiring new technicians.
• Under the direction of the Service Manager perform survey of new customer sites and assist in quoting service and maintenance. Assist with job quoting, staffing, estimating, understanding of project costing & drivers, etc.
• Implement pertinent training and provide opportunities for ongoing professional development for technicians.
• Coordinate technical support, guidance, and training to service technicians.
• Strong skills for conflict resolution, problem solving, and prioritization among technicians, peers, leadership, customers, etc.
• Champion of change initiatives across the enterprise. Coaching and Mentorship of newer team members to help ensure compliance to systems and processes.
• Perform prescribed, routine maintenance procedures on supermarket refrigeration systems and self-contained temperature-controlled merchandisers. Demonstrate operating knowledge of self-contained refrigeration, heating and air conditioning units with some direction from a Master or Lead Service Technician.
• Perform preventative maintenance for convenient stores, small format, and supermarkets to include compressor change assists, leak searching and coil washing.
• Detect and repair leaks on racks or single-unit piping, solder with copper-to-brass and copper to steel, diagnose low air flow, install PVC drain pipe, replace evaporator/condenser motors, use temperature meters and sensors, receive, uncrate and properly hang blower coils, fabricate hangers, struts and supports, power wash air-cooled condensing units, repair Hussmann brand products, replace any component on a rack and perform walk-in case installation with some direction from a Master or Lead Technician.
• Complete necessary documents (work tickets and time sheets) and electronic communication in a thorough, accurate, professional and timely manner. Demonstrate ability to utilize a hand-held computer to complete necessary customer paperwork and invoicing requirements.
• Maintain and manage truck inventory in an accurate, neat and orderly manner as well as adhere to vehicle maintenance program guidelines (If applicable).
• Develop and maintain excellent customer relations and professionally articulate equipment and system malfunctions using correct terminology.
• Understand basic electrical schematics including volts, amps, ohms.
• Responsible for TEV troubleshooting and replacement
• Demonstrate understanding of sub cool, superheat, refrigerant and oil properties, vacuums and microns, system evacuation and charging, system pump down, system defrost types, single phase compressor start components, recovery setup, torch setup, conventional refrigeration system layout, and parallel rack system layout,
• Demonstrate a working knowledge of: the use of gauge, scale, recovery, EMC, shaded pole, PSC, and three phase motors.
• Safely handle R290 refrigerant and other hazardous materials such as dry nitrogen.
• Additional duties as assigned.

Qualifications

Formal Education Requirement:

Required Level:High School Diploma/GED

Preferred level:HVAC-R Technical School Degree

Minimum Years of Experience Necessary:

• External Candidates: 5 years in the field or 3 years with Certification from a Technical School
• Internal Candidates: 1 year as a Qualified Technician w/ completion of OJT & Skills Assessment

Additional Information:

• Must have a Valid Driver’s License and maintain a safe driving record accordance with the Fleet Policy.
• Must be physically able to walk distances, bench and crouch, climb ladders, work at high elevations and lift/carry objects up to fifty pounds, repetitively and for an external period.
• Must have excellent verbal and written communication skills, detail orientated and highly motivated.
• Must have strong mechanical aptitude.
• Must be able to work nights and/or weekends as required.
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• Must have strong leadership skills, communication skills, and business acumen.
• EPA 608 Universal Certification.
• Superior decision-making ability and paperwork skills.
• Able to schedule work for other technicians.
• Able to correctly teach all the previously listed items.

Benefits & Perks – What’s In It For You*

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:

• Health Benefits– Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits– Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan– 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits– Paid time off, stewardship and parental leave.
• Educational Assistance– Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs–EAP, virtual health management, chronic condition, and tobacco cessation.

*Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers adiverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.