Service Technician Lead - Austin, TX

American Air Filter Company; Austin (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

American Air Filter Company is seeking an Air Filter Service Tech Lead to oversee field service operations, supervise technicians, and manage key accounts. The role entails installing, inspecting, and replacing HVAC filters, ensuring safety and quality on job sites, and coordinating with service coordinators for scheduling.

The ideal candidate brings HVAC experience, hands-on problem solving, and strong customer service skills to deliver top‑tier air filtration solutions.

Qualifications

• HVAC field experience and safety training are required.
• Site surveys and customer communication are essential.
• Ability to work in outdoor/indoor environments and lift 25+ pounds.

Responsibilities

• Lead and supervise service technicians in the field.
• Conduct site surveys and coordinate with customers and sales teams.
• Install, replace, and inspect HVAC filters in air handling systems.
• Maintain field service documentation and reports.
• Coordinate with warehouse and inventory teams for materials and tools.

Skills

Safety training

Surveying

Communication with customers

Physical stamina

Education

High School diploma

Tools

Hand tools

Forklift

16ft box trucks

Job description

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter and the AAF International brand names, AAF International has been an industry pioneer since 1921 and has since grown to operations in over 22 countries with over 3000 employees. Our products are the industry benchmarks for quality and performance, and delivers clean air solutions in residential, commercial and industrial air pollution control, gas containment removal, power generation, and other stringent clean room environments.

We are a member of the Daikin Group, the world's largest air conditioning and clean air solutions provider with over $15 Billion in sales and 98,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics. AAF and Daikin are powered by our investment in people, products, and our processes.

Our culture of continuous improvement, safety, and world class operations is powered by our people centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.

We are seeking an experienced Air Filter Service Tech Lead to oversee our Air Filter service operations. This position combines leadership, technical expertise, and fieldwork - supervising and training service technicians, managing key accounts, conducting high end air filter change-outs, and ensuring quality and safety standards are consistently met.

The ideal candidate has strong HVAC service experience, leadership skills, and a hands‑on approach to problem‑solving and customer service.

Key Responsibilities

Leadership & Supervision

• Supervise, train, and mentor service technicians on filter replacement
• Conduct regular safety and performance meetings with service staff.
• Coordinate with the Service Coordinator for route management and scheduling.
• Coordinate Truck maintenance works to go in for service
• Ensure company equipment (ladders, drills, safety gear, test instruments) is properly maintained.

Customer & Account Management

• Conduct site surveys for new and existing customer facilities.
• Communicate with customers and sales teams regarding changes, issues, or recommendations.
• Make initial site contact and review work scope with customer representatives.
• Provide timely service reports, deficiency notes, and feedback to management.

Field Service Work

• Install, replace, and inspect HVAC filters in air handling systems.
• Troubleshoot and diagnose filtration issues in the field.
• Maintain detailed service documentation, reports and AHU filter surveys
• Perform other duties as assigned such as warehouse assistance and filter deliveries

Quality, Safety & Logistics

• Enforce OSHA, FDA, and company safety standards at all times.
• Perform field quality control checks and risk mitigation reviews.
• Coordinate with warehouse and inventory teams for materials and tools.
• Maintain clean work areas and dispose of materials properly after service completion.
• Travel is required as needed for out-of-town jobs, surveys, or training.

Requirements

• HVAC technical Certification from accredited school
• Experience with hand tools
• Forklift driver experience is preferred
• OSHA 10 or above required
• 3+ years of experience in commercial HVAC
• Surveying
• Safety Training
• High School diploma
• Must have transportation to the branch
• Must be able to climb ladders and work in heights
• Able to lift 25+ pounds as needed
• Experience working indoors and outdoors
• Experience driving 16ft box trucks
• Feel comfortable working with hand tools
• Valid driver's license
• Clean driving record
• Must be able to pass a DOT Physical Examination
• Basic math skill is needed to be able to figure percentages and to verify figures.
• Must be able to communicate w/ customers and co workers
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to work in a warehouse environment that is partially indoors and partially outdoors.
• Must be aware of people walking in front of oncoming forklift.
• Safety glasses are required at all times to protect against dust and particles.
• Closed toe shoes and long pants are required. Sleeveless shirts are prohibited in the warehouse and production areas
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to sit or stand for extended periods of time.
• Must be able to stand and reach with hands and arms.
• Must be able to climb ladders and stairs
• Must be able to withstand both hot and cold atmosphere depending on weather conditions.
• Able to climb all types of ladders
• Not be afraid of heights