Service Technician IV

Hobart Food Equipment and Service

Fayetteville (NC)

On-site

USD 75,000 - 95,000

Full time

10 days ago

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Job summary

Hobart Service is seeking a Senior Service/Repair Technician 4 to provide on-site support for commercial food equipment, including installation, service, and preventive maintenance. This role requires leadership, advanced troubleshooting across mechanical, electrical, pneumatic, gas, and HVACR systems, with a willingness to travel and work on-call.

The technician will diagnose complex issues, interpret schematics, and ensure safety and regulatory compliance while delivering top-notch customer

Qualifications

High school diploma or GED required, plus 7+ years of food equipment service and/or 4+ years HVACR service experience.
Associate’s degree or vocational certificate preferred.
Industry certification such as CFESA / NATE is desirable.

Responsibilities

Provide on-site service and repair of commercial food equipment.
Lead and mentor junior technicians and assist with training.
Install and troubleshoot complex equipment and turnkey projects.
Diagnose and repair electrical, mechanical, pneumatic, gas, and/or refrigeration systems.
Interpret schematics and follow safety procedures.

Skills

Mechanical aptitude

Customer service

Safety procedures

Time management

Education

High school diploma or GED

Associate’s degree / Vocational certificate preferred

Tools

Windows applications

Microsoft Office

Job description

Summary

The Service/Repair Technician 4 possesses advanced knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. A Service/Repair Technician 4 exhibits leadership behaviours and is responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.

Summary

Essential Duties And Responsibilities For All Technician Levels

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

Primary point of contact for key customer accounts, including service-related issues.
Assists with on-boarding, training, and development of new Service/Repair Technicians.
Routinely plans, leads, and executes complex technical projects including installations and turnkeys,
Diagnose and repair software errors, failures, and malfunctions in electronic food equipment.
Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.
Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
Ability to interpret and follow schematic diagrams.
Demonstrate advanced knowledge of sequence of operations for multiple operating modes.
Knowledge of state specific and federal regulations related to combustion emissions.
Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
Supports new product introduction.
Maintains current organization, industry, and equipment knowledge.
Responsible for assigned company assets including vehicle, tools, and inventory.
Follows the company's safe driving and other applicable policies.

Supervisory Responsibilities:

This position has no direct or indirect supervisory responsibilities.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Education And Work Experience

High school diploma or GED and 7+ years of food equipment service experience and/or 4+ years of HVACR service experience.

Desired Education/Experience

Associate’s degree or Vocational Certificate preferred.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.

Certificates And Licenses

Position/Location dependent. Industry certification is highly desirable.

Accredited Certified Technician (CFESA / NATE / Hobart).
EPA Certification.

Job —Specific Knowledge:

To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.

Mechanical Aptitude – Demonstrates advanced knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (e.g., basic hand tools, reading and following service manuals, gauges, meters, etc.).
Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.
Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.)

Competencies

To perform the job successfully, an individual should demonstrate the following competencies.

Technical And Analytical Skills

Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
Understanding basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.

Quality

Demonstrates accuracy and thoroughness.
Looks for ways to improve and promote quality.
Applies feedback to improve performance.
Monitors own work to ensure quality.

Quantity

Meets productivity standards as set by Customer Facing Metrics (CFMs).
Completes work in timely manner.
Strives to increase productivity.
Works quickly.

Attendance/Punctuality

Is consistently at work and on time.
Ensure work responsibilities are covered when absent.
Arrives at meetings and appointments on time.

Dependability

Follows instructions, responds to management direction.
Take responsibility for own actions.

Teamwork

Balances team and individual responsibilities.
Exhibits objectivity and openness to others' views.
Gives and welcomes feedback.
Contributes to building a positive team spirit.
Puts success of team above own interests.
Able to build morale and group commitments to goals and objectives.
Supports everyone's efforts to succeed.
Recognizes accomplishments of other team members.
Keeps commitments.
Commits to extended hours of work when necessary to reach goals.
Completes tasks on time.

Safety

Ability to read and understand safety guidelines of the business.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items are replaced.
Demonstrates a comprehensive knowledge of company products and services.
Completes required safety training.

Time Management And Communication Skills

Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrated ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.
Ability to self-motivate and take direction from senior technicians and management.
Thrives in multi-tasking environment and can adjust priorities quickly.

Physical Demands & Work Environment

The physical demands and work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

Lift up to 75 lbs with or without assistance.
Climb up to 10 ft with an A-frame ladder.
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet.
Extensive walking 3-5 miles / day.
Extensive driving 5-6 hours/day.
Kneel, squat, bend, push/pull.
Move in different positions to accomplish tasks in various environments including tight and confined spaces.
Operate motor vehicles or heavy equipment.
Operate machinery and/or power tools.

Working Conditions

Office facility and customer facilities (including commercial kitchens of various types of businesses).
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur.
Travel requirement up to 50% of time.

Hours Of Work