Service Technician / Installation Support Specialist

Five Star Bath Solutions of Michigan; Macomb Township (MI); On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

Five Star Bath Solutions – Metro Detroit, Michigan is seeking a dependable, skilled Service Technician / Installation Support Specialist for our Metro Detroit team. The role focuses on service and warranty work on installed bathroom products, with potential to assist lead installers on renovations and to deliver materials to residential jobsites.

The ideal candidate is mechanically inclined, professional in customers' homes, and capable of performing a range of construction-related tasks while

Qualifications

• Hands-on problem solving in customers' homes.
• Mechanically inclined with construction-related tasks.
• Professional communication and customer service.
• Willingness to assist installation teams and materials delivery.
• Valid driver's license and a safe driving history.

Responsibilities

• Inspect, diagnose, and fix service concerns on installed bathroom products.
• Complete minor repairs and warranty-related work.
• Service bathroom wall systems, fixtures, and related products.
• Identify leaks and installation issues.
• Take photos and document work before/after.
• Explain repairs and next steps to customers.
• Maintain service records and communicate with management.
• Protect customers' homes during visits.
• Support lead installers with installation tasks.
• Deliver bathroom products and materials to jobsites.
• Organize inventory and keep tools/equipment.

Skills

Professional communication

Customer service

Dependable

Punctual

Tools

Hand tools

Power tools

Construction materials

Job description

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Five Star Bath Solutions – Metro Detroit, Michigan

Position Type: Full-Time. Compensation: $23.00 per hour. Pay Schedule: Paid Weekly. Service Area: Metro Detroit and surrounding communities

Five Star Bath Solutions is seeking a dependable, skilled, and customer-focused Service Technician / Installation Support Specialist to join our Metro Detroit team.

This is a hands-on, versatile position for someone who enjoys solving problems, working with tools, and helping customers. The primary responsibility will be completing service and warranty work on previously installed bathroom products. Based on company needs, this team member may also assist lead installers on bathroom renovation projects and deliver materials, products, and supplies to residential jobsites.

The ideal candidate is mechanically inclined, professional in customers' homes, comfortable performing a variety of construction-related tasks, and willing to step in wherever support is needed.

Primary Responsibilities

Service and Warranty Work

• Inspect, diagnose, and correct service concerns involving installed bathroom products.
• Complete minor repairs, adjustments, replacements, and warranty-related work.
• Service bathroom wall systems, shower bases, bathtubs, fixtures, accessories, trim, caulking, plumbing components, and related products.
• Identify the source of leaks, product concerns, installation issues, or customer-reported problems.
• Take photographs and document the condition of the work before and after completing service.
• Clearly explain completed repairs and recommended next steps to customers.
• Maintain accurate service records and communicate unresolved concerns to management.
• Protect customers' homes by using appropriate floor coverings, work-area protection, and cleanup procedures.
• Ensure each service visit is completed professionally and meets Five Star Bath Solutions' quality standards.

Installation Assistance

• Assist lead installers with bathroom demolition, preparation, installation, and cleanup.
• Help remove existing tubs, showers, wall systems, fixtures, and construction debris.
• Assist with installing shower bases, bathtubs, wall systems, accessories, fixtures, trim, and related bathroom products.
• Carry tools, materials, and products into and out of customers' homes.
• Prepare work areas and keep jobsites clean, organized, and safe.
• Follow the direction of the lead installer and comply with company installation procedures.
• Help complete final jobsite cleanup and removal of debris.
• Support installers as needed to help projects remain on schedule.

Material Delivery and Operational Support

• Pick up and deliver bathroom products, tools, materials, and supplies to residential jobsites.
• Verify that products and materials match the assigned job before delivery.
• Safely load, secure, transport, and unload materials.
• Inspect products for visible damage and report shortages or concerns before installation.
• Obtain delivery confirmations, photographs, or signatures when required.
• Assist with organizing inventory, staging jobs, and maintaining company tools and equipment.
• Communicate with the production team regarding delivery status, missing materials, or jobsite concerns.
• Maintain a clean, organized, and professional work vehicle when operating a company vehicle.

Qualifications

• Previous experience in bathroom remodeling, construction, home improvement, maintenance, handyman services, plumbing support, or a related trade is preferred.
• General knowledge of hand tools, power tools, construction materials, and jobsite safety.
• Ability to diagnose problems and complete minor repairs independently.
• Strong attention to detail and commitment to quality workmanship.
• Professional communication and customer service skills.
• Dependable, punctual, and able to manage assigned appointments responsibly.
• Willingness to perform service work, assist installers, and make material deliveries based on daily business needs.
• Ability to follow written work orders, installation instructions, and company procedures.
• Valid driver's license and a safe driving history.
• Reliable transportation to the assigned office, warehouse, or jobsite.

Physical Requirements

• Safely lift and carry bathroom products, tools, and materials weighing approximately 50 pounds.
• Stand, bend, kneel, climb stairs, and work in confined bathroom spaces.
• Use hand tools and power tools safely.
• Load and unload materials from trucks, vans, or trailers.
• Work in occupied residential homes and active construction environments.
• Perform physical work throughout the scheduled shift.
• Follow all company safety procedures and use required personal protective equipment.

What We Offer

• $23.00 per hour
• Weekly pay
• Consistent, hands-on work
• Paid training on Five Star Bath Solutions products and service procedures
• Opportunities to expand installation and technical skills
• Support from an experienced production and installation team
• Opportunity for advancement based on performance, reliability, and company needs
• A professional work environment with an established home improvement company

What Success Looks Like

• Arrives on time and prepared for each assignment.
• Treats every customer and home with care and respect.
• Completes service work correctly and professionally.
• Communicates immediately when additional materials or repairs are needed.
• Keeps accurate records and photographs of completed work.
• Supports installers without needing constant direction.
• Handles company tools, vehicles, products, and materials responsibly.
• Maintains a positive, flexible, and team-oriented attitude.
• Takes pride in leaving every work area clean and every customer informed.

About Five Star Bath Solutions

Five Star Bath Solutions specializes in high-quality bathroom renovations, including tub-to-shower conversions, walk-in showers, bathtub replacements, wall systems, fixtures, accessories, and safety-focused bathing solutions.

Our goal is to provide homeowners with a professional and dependable remodeling experience from the initial consultation through installation and ongoing service.

Five Star Bath Solutions is an equal opportunity employer. Employment decisions are based on qualifications, performance, business needs, and applicable employment laws.