Service Technician III - HVAC

Progress Residential PM Holdings, LLC; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical, dental, and vision benefits

401(k) with company match

Generous PTO and paid holidays

Job summary

Progress Residential PM Holdings, LLC in Phoenix seeks a Service Technician III–HVAC to provide outstanding customer service while inspecting and repairing HVAC systems in single-family homes. The ideal candidate will have considerable experience in general maintenance, strong communication skills, and a commitment to workplace safety.

Join a team that values ongoing learning and offers competitive salaries, comprehensive benefits, and generous time off, including 13 paid holidays and a culture of teamwork.

Qualifications

• 5+ years of experience in general service and maintenance required.
• Technical College or Trade Program with HVAC Certification preferred.
• Reliable transportation and valid driver's license needed.

Responsibilities

• Inspect, troubleshoot, and repair HVAC systems.
• Perform preventive maintenance and service requests.
• Report major repairs or replacements before expenditure.

Skills

Customer service

HVAC systems troubleshooting

General maintenance (plumbing, electrical)

Communication skills

Organizational skills

Education

High school diploma or equivalent

HVAC Certification (preferred)

EPA Certification

Tools

Basic tools

Handheld computer

Job description

Position Summary

The Service TechnicianIII–HVAC is a key associate providing outstanding customer experience while providing cost and expense controls. Works on the Property Management team to inspect, troubleshoot and repair HVAC systems in Progress Residential single‑family homes. Additional residential maintenance and repairs are required as needed.

Essential Functions

• Assess situations quickly and determine appropriate steps to resolve service requests while providing outstanding customer service.
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests, including replacement and modification of equipment or systems as needed.
• Work with electrical, plumbing and HVAC systems, appliances, water irrigation systems, stairs, gates, fences, patios, railings, tile, carpet, flooring, roofing, gutters, lights, fans, fireplaces, gas fixtures, shutters, doors, cabinets, windows, doors, locks, leaks, drywall, painting, pool areas and other service areas as required.
• Diagnose and troubleshoot advanced issues and repair or replace defective equipment, components, or wiring on HVAC equipment.
• Report all major repairs or replacements prior to any expenditure of funds.
• Maintain awareness of property conditions and correct unsafe conditions promptly.
• Conduct all business in accordance with company policies, procedures and state/federal regulations (Lead‑Based Paint, ADA, Fair Housing, HAZCOM, OSHA, etc.).
• Ensure workplace safety standards and practices are upheld.
• Complete service requests professionally and timely.
• Maintain regular attendance and excellent punctuality.

Qualifications

• High school diploma or equivalent.
• Minimum of 5 years experience in general service and maintenance (painting, plumbing, carpentry, electrical, drywall repair).
• Technical College or Trade Program with HVAC Certification preferred.
• EPA Certification required.Minimum 5 years experience providing routine maintenance, cleaning, inspection, and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters and related piping and electrical.
• Experience repairing all makes & models of residential appliances preferred.
• Ability to maintain, inspect, diagnose, troubleshoot advanced issues and repair or replace defective equipment or components on standard household appliances preferred.
• Ability to install all makes & models of residential appliances preferred.
• Employee must have their own basic tools.
• Reliable transportation and valid driver’s license in the working state.
• Available for on‑call service, weekends and evenings as needed.
• Previous experience in single‑family or multi‑family rental industry preferred.
• Ability to work under pressure, meet multiple and sometimes competing deadlines.
• Strong organizational, communication, and people skills.

Typical Physical Demands

Sitting and standing for several hours, climbing stairs, lifting up to 50pounds. Knowledge of applicable laws and regulations. Working knowledge of Microsoft Office and handheld computer.

What You Can Expect From Us

• Competitive Compensation, including performance‑based bonuses.
• Comprehensive Benefits Package: medical, dental, vision, parental leave, 401(k) with company match.
• Generous Time Off: PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development: quarterly summits, town‑hall meetings, continuous training.
• A culture that celebrates teamwork, recognition, and fun.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.