Service Technician III - $5k Sign-On Bonus

ENC - ElDorado National California Inc.; San Francisco (CA); On-site; USD 108,886,000 - 128,943,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid time off

Paid holidays

Employee referral program

Career growth opportunities

Job summary

ENC - ElDorado National California Inc. (ENC) is seeking a Field Service Technician III to diagnose, repair, and service complex bus systems across the Western region from our Riverside HQ.

This master-level role leads projects, delivers on-site and remote support, trains junior techs, and collaborates with engineering and production to improve reliability. The ideal candidate has 5+ years of field service experience, strong troubleshooting skills, and the ability to travel about 70% to customer

Qualifications

• 5+ years of relevant service/repair experience in a manufacturing, automotive, or equipment-based environment.
• Perform advanced troubleshooting and diagnostics on electrical, mechanical, and pneumatic systems.
• Lead complex service or repair projects with minimal supervision.
• Calibrate, repair, and maintain critical system components and safety equipment.
• Mentor and train junior service technicians (Service I & II).
• Provide remote and on-site technical assistance.
• Travel requirement: 70% travel.
• Read blueprints, electrical diagrams, and technical manuals.
• High school diploma or GED required.

Responsibilities

• 5+ years of relevant service/repair experience in a manufacturing, automotive, or equipment-based environment.
• Perform advanced troubleshooting and diagnostics on electrical, mechanical, and pneumatic systems.
• Lead complex service or repair projects with minimal supervision.
• Calibrate, repair, and maintain critical system components and safety equipment.
• Mentor and train junior service technicians (Service I & II).
• Provide remote and on-site technical assistance.
• Complete and review service documentation for accuracy and completeness.
• Travel approximately 70% to customer sites, vendor locations, or company facilities.
• Deliver technical training to external customers or internal teams.

Skills

Service experience

Diagnostics

Leadership

Mentoring

Troubleshooting

Travel

Blueprint reading

Documentation

Communication

Education

High school diploma or GED

Associate degree (technical)

Tools

Diagnostic software

Job description

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth - creating vehicles our teams can take pride in.

Founded in 1975, ENC (ElDorado National - California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We offer one of the industry's widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel.

ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.

Field Service Technician III

$5k Sign-On Bonus

Location: San Francisco, CA

Pay Range: $38.00 - $45.00/hr.

Position Summary

The Technician, Service III is a Master-level technician responsible for advanced diagnostics, troubleshooting, and repair of complex mechanical, electrical, and electronic systems on transit vehicles. This role serves as a subject matter expert (SME) on the product and plays a critical role in ensuring service excellence. In addition to hands-on technical work, the Technician III leads service projects, provides remote and on-site technical assistance, and trains and mentors junior technicians. This position also contributes to production quality control, engineering product improvement, and continuous improvement initiatives across the service and warranty organization. The Technician III may also be called upon to deliver technical training to external customers or support production training efforts. This position is located in San Francisco, CA and will report to HQ based in Riverside, CA.

Required

Key Responsibilities:

• 5+ years of relevant service/repair experience in a manufacturing, automotive, or equipment-based environment.
• Perform advanced troubleshooting and diagnostics on electrical, mechanical, and pneumatic systems.
• Lead complex service or repair projects with minimal supervision.
• Calibrate, repair, and maintain critical system components and safety equipment.
• Mentor and train junior service technicians (Service I & II).
• Provide remote and on-site technical assistance.
• Complete and review service documentation for accuracy and completeness.
• Coordinate with engineering, production, or OEM partners to resolve service issues.
• Maintain tools and equipment in safe, functional condition.
• Adhere to and promote company safety policies and procedures.
• Identify areas for improvement and provide input on service process enhancements.
• Support production quality control and engineering product improvement initiatives.
• Participate in training to stay up to date with evolving technologies.
• Deliver technical training to external customers or internal production teams as needed.
• Travel Requirement: This role requires regular travel, including air travel, to customer sites, vendor locations, or company facilities. Approximate travel: 70% of the time.
• Expert knowledge of mechanical, hydraulic, electrical, and diagnostic systems.
• Strong leadership, mentorship, and project coordination skills.
• Excellent problem-solving and troubleshooting ability.
• Ability to read and interpret blueprints, electrical diagrams, and technical manuals.
• Proficient with diagnostic software and tools.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Willing and able to travel frequently, including overnight and emergency assignments.
• Physically able to perform demanding tasks in diverse field environments.
• Knowledge of safety standards and regulatory compliance.
• Must maintain all necessary identification and documentation (e.g., valid driver’s license, government-issued ID, or passport) to travel by air for work.
• Valid driver’s license; must be able to obtain a commercial license.
• High school diploma or GED required.

Preferred

• Associate degree or vocational training in a technical field preferred.
• Certifications (ASE, EPA, etc.) a plus.

Benefits

• Comprehensive benefits package: Medical (including FSA & HSA), dental, vision, life and disability insurance, EAP, mental health, and wellness programs
• 401(k) with employer match
• Paid time off and twelve (12) paid holidays
• Employee referral program
• Career growth and development opportunities

Career Growth at ENC

• We believe great careers and leaders are built from within. Many of our team members have advanced into roles that lead or into specialized technical positions. We invest in hands-on training, skill development, and long-term career pathways within manufacturing operations.

Equal Opportunity Employer

ElDorado National California Inc. (ENC) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected class under applicable federal, state, and local laws. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.

ENC takes affirmative action to employ and advance employment opportunities for minorities, women, protected veterans, and individuals with disabilities. We actively encourage qualified candidates from all backgrounds to apply and join our team.

ENC is also committed to ensuring that individuals with disabilities have equal access to opportunities. If you require a reasonable accommodation to complete the application process, please contact HR Department for assistance.

In accordance with California's wage transparency law (Senate Bill 1162), we are committed to pay equity and transparency. The salary range reflected on the job positing is our good faith estimate of what we expect to pay for this role at the time of posting. While we do not typically hire at the top of the salary range, initial offers are based on the candidate’s qualifications and experience, with opportunities for growth and increases over time.