Service Technician III

2240 Service Experts Heating & AC LLC; Mesa (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Top pay with bonus opportunities

Earn over $100,000

24 paid days off in first year

Medical, Dental, Vision insurance

401(k) with company match

Life Insurance

Disability insurance

Career growth opportunities

Job summary

Service Experts Heating, Air Conditioning, & Plumbing is seeking a Service Technician III in Mesa, AZ. You will apply general knowledge to moderately complex HVAC projects, working under general supervision, and provide high-quality service to residential and light commercial customers.

The role emphasizes diagnostic and repair skills, maintenance tasks, and ensuring customer satisfaction. We offer top pay with bonus opportunities, substantial paid time off, health benefits, a strong 401(k)

Qualifications

• 4+ years' experience in HVAC with technical training certification required.
• EPA certifications required and knowledge of safety regulations.
• Must possess licensing or certification as required by local laws.

Responsibilities

• Perform residential and light commercial service and maintenance calls.
• Analyze, diagnose, and resolve customer problems in a courteous, timely, and accurate manner.
• Diagnose and service heating, cooling, ventilation, and refrigeration equipment and accessories.

Skills

HVAC servicing

Diagnostic ability

Customer service

Mechanical aptitude

Education

High school diploma or GED

HVAC certifications

Tools

HVAC tools

Job description

Welcome!

The Service Technician III applies general knowledge to assist with moderately complex projects and assignments within the Technician Services family. Works under general supervision.

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Our Top Technicians earn over $100,000
• Generous PTO provided 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment

Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.

• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone , tablet , uniform plan , and tool replacement program
• We'll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
• Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!

Key Responsibilities

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Health & Safety Roles and Responsibilities

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devises or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
• Does not perform act that may endanger the safety or well-being of others
• Does not engage in any pranks, contests, or rough boisterous behavior
• Works in compliance with applicable legislative requirement

Desired Skills and Qualifications

• High school diploma or GED with additional training and 4+ years' experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to opera