Service Technician III

Hobart Food Equipment and Service; Fairbanks (AK); On-site; USD 44,634 - 60,338; Full time

Job summary

Hobart Food Equipment and Service in Fairbanks, Alaska, is seeking a Service/Repair Technician 3 to provide on-site support for commercial food equipment. This role encompasses installation, maintenance, and repairs, with specific requirements for technical expertise and industry certifications.

Qualified candidates will possess at least 4 years of experience, a high school diploma or GED, and strong mechanical aptitude. The position offers flexibility in hours, scheduled around customer needs, and emphasizes safety compliance, customer service, and teamwork.

Qualifications

• 4–7 years of food equipment service experience or 2–4 years of HVACR service experience.
• Industry certifications like CFESA/NATE/Hobart and EPA certification are highly desirable.

Responsibilities

• Install and repair commercial food equipment on-site.
• Maintain and diagnose equipment on contract and time-and-material basis.
• Document preventative maintenance and follow safety protocols.

Skills

Mechanical aptitude

Customer service skills

Technical and analytical skills

Safety compliance

Time management

Education

High school diploma or GED

Associate’s degree or vocational certificate

Tools

Windows applications

Microsoft Office (Word, Excel)

Job description

Job Description

The Service/Repair Technician 3 possesses in\-depth knowledge and demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. The role involves providing on‑site support to Hobart Service customers, including installation and/or servicing of commercial food equipment. The work schedule includes on‑call, after‑hours, holiday, and weekend on‑site repair support.

Responsibilities

• Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and leads advanced installs as needed.
• Maintains, diagnoses, and repairs commercial food equipment on contract and time‑and‑material (T&M) basis.
• Interprets and follows schematic diagrams.
• Demonstrates knowledge of operational sequences for multiple operating modes.
• Applies state and federal combustion emissions regulations.
• Performs and documents preventative maintenance.
• Supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Promotes branch and organization financial objectives by delivering quality customer service and generating leads.
• Supports new product introductions.
• Maintains current industry and equipment knowledge.
• Manages assigned company assets including vehicle, tools, and inventory.
• Follows safe driving and applicable company policies.

Supervisory Responsibilities

This position has no direct or indirect supervisory responsibilities.

Qualifications

Required Education and Work Experience: High school diploma or GED with 4–7 years of food equipment service experience or 2–4 years of HVACR service experience.

Desired Education/Experience: Associate’s degree or vocational certificate. Prefer experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.

Certificates and Licenses: Industry certifications highly desirable, including Accredited Certified Technician (CFESA/NATE/Hobart) and EPA certification.

Job‑Specific Knowledge:

• Mechanical aptitude with complex troubleshooting experience, skilled in hand tools, service manuals, gauges, and meters.
• Customer service skills using interpersonal styles, communication methods, and problem‑solving techniques.
• Safety at work, including PPE and training compliance.

Competencies:

• Technical and Analytical Skills:
  • Read and interpret service manuals and mechanical diagrams.
  • Apply basic math for measurements and calculations.
  • Compile and summarize data for management.
  • Proficient with Windows applications and Microsoft Office (Word, Excel).
• Quality:
  • Demonstrates accuracy and thoroughness.
  • Seeks improvement opportunities and applies feedback.
  • Monitors work for quality assurance.
• Quantity:
  • Meets productivity standards set by Customer Facing Metrics.
  • Completes work in a timely manner and strives for increased productivity.
• Attendance/Punctuality:
  • Consistently present and on time.
• Dependability:
  • Follows instructions and responds to management direction.
• Teamwork:
  • Balances team and individual responsibilities.
  • Gives and welcomes feedback.
  • Supports team success and meets commitments.
• Safety:
  • Understands and applies safety guidelines.
• Time Management and Communication Skills:
  • Prioritizes workload and allocates resources efficiently.
  • Communicates effectively with internal and external stakeholders.
  • Manages crisis and conflict resolution.

Physical Demands & Work Environment

Physical Demands: Lift up to 75 lbs, climb 10 ft A‑frame ladder, occasional roof access over 20 ft, extensive walking (3–5 miles/day), extensive driving (5–6 hours/day), kneel, squat, bend, push/pull, maneuver in tight spaces, operate motor vehicles or heavy equipment, operate machinery and power tools.

Working Conditions: Office facility and customer facilities (including commercial kitchens), exposure to noise, heat, cold, slippery, wet, or dirty conditions, travel up to 50% of time.

Hours of Work: Normal business hours with occasional/frequent/extended hours as needed; flexibility required for critical deadlines; extended hours may include nights and/or weekends; scheduled hours cover early mornings, evenings, and weekends.

Compensation

The pay rate will depend on qualification and prior experience. The current range is $32.40 to $43.80 per hour.

Equal Employment Opportunity

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.