Service Technician III

2240 Service Experts Heating & AC LLC; Elyria (OH); Sur place; USD 60 000 - 77 000; Plein temps

Résumé du poste

Service Experts Heating & Air Conditioning is seeking an HVAC Service Technician to diagnose and repair residential and light commercial systems. Under minimal supervision, you will communicate with customers, promote services, and ensure satisfaction while documenting work and collecting payments.

You will work with dispatch and the Field Supervisor to maintain service quality. Qualifications include 6+ years of HVAC experience, a high school diploma or GED, EPA and safety certifications, and a

Qualifications

• High school diploma or GED with additional HVAC training and 4+ years of field experience.
• EPA and safety certifications are required by regulations for the work area.
• Proficient in reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems.
• Ability to operate tools and equipment safely and efficiently for service projects.

Responsabilités

• Works under minimal supervision on residential and light commercial service calls.
• Diagnoses and resolves customer problems with courtesy and timeliness.
• Performs diagnostics and servicing of HVAC equipment and accessories.
• Inspects equipment and performs preventive maintenance to avoid outages.
• Delivers parts and equipment, records information, and collects payment from customers.
• Maintains professional conduct and communicates with dispatch to update status.

Connaissances

HVAC service

Customer communication

Problem diagnosis

Time management

Safety procedures

Formation

High School Diploma or GED

Outils

EPA Certification

Safety Certifications

Valid Driver's License

Description du poste

Welcome!

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities:

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls


• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner


• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner


• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks


• Completes routine maintenance and equipment cleaning as needed or required


• Responsible for delivery and removal of parts and equipment needed to complete service work


• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.


• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability


• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction


• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.


• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for


• Represents the company professionally, honestly, and ethically in all business matters and activities


• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed


• Performs similar/other duties as needed or assigned


• Regular, reliable attendance

Desired Skills and Qualifications:

• High school diploma or GED with additional training and 4+ years' experience in HVAC with technical training certification required


• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area


• EPA and safety certifications required


• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories


• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment


• Proficient and able to operate all necessary tools and equipment to perform various service projects


• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment


• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision


• Proficient and able to install a basic duct fitting


• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision


• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns


• Effective and efficient time-management and organizational skills


• Valid driver's license with acceptable driving record


• Available to work flexible hours and on-call shifts as needed


• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.


• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas


• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt


• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception


• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Compensation Range: $60,000 - $76,500

Minimum Experience: 6+

Years Minimum Education: High School Diploma/GED

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Expe