Service Technician II

In-Situ, Inc.; United States; On-site; USD 30,000 - 36,000; Full time

Job summary

In-Situ, Inc. is seeking a Service Technician II to provide repair, calibration, certification and preventative maintenance for Ott equipment across customer sites. This role may mentor Service Technician I staff as needed.

You will manage service orders in ERP, quote and bill within established procedures, and support product design with field insights. Travel domestically and internationally as required to support customers and projects.

Qualifications

• Two-year technical degree in electronics or equivalent working experience.
• Proven customer interaction skills.
• Team oriented.
• Good computer skills.
• Mechanical aptitude.
• Ability to work independently and prioritize work.
• Ability to work safely around electrical and mechanical hazards.
• Availability for travel as required.

Responsibilities

• Repair, calibration, certification and preventative maintenance per work instructions.
• Determine service charges within a defined framework of charges.
• Maintain high quality by being detail oriented and proactive.
• Provide input to new product design teams as assigned.
• Accurate inventory management; work in ERP to manage, quote, bill, and track service orders.
• Provide technical assistance to customers, marketing, service staff, operations, inside sales, and R&D.
• Provide technical training on Ott and applications to internal and external customers.
• Domestic and international travel as needed; other duties as assigned.

Skills

Customer interaction

Team oriented

Good computer skills

Mechanical aptitude

Independent work

Prioritize work

Safety around hazards

Willingness to travel

Education

Two-year technical degree in electronics

Tools

ERP systems

Job description

Purpose of Position:

The primary role of this position is to provide high-quality repair and preventative maintenance services for all Ott brands equipment supported through the Service Center. This position may involve mentoring and guidance of the Service Technician I staff member(s).

Essential Functions:

Use established work instructions to provide repair, calibration, certification and preventative maintenance services for all Ott brands equipment within customer chosen deadlines. Determine the amount to bill for service within a framework of charges using computerized service systems. Maintain high quality of service by being detail oriented and by making proactive improvements in day-to-day functions. Provide input to new product design teams as assigned. Accurate inventory management. Working directly in ERP to manage, quote, bill, and track service orders Provide technical assistance as needed to customers, Marketing, Service Tech I, Operations, Inside Sales, R&D and technician advisors. Manage daily SQDIP functions.

Additional Functions:

Provide technical training on Ott and applications to internal and external customers. Domestic travel with potential for international travel as needed Other functions may include but are not limited to shipping and receiving service orders, managing inventory, assisting with rentals, participating in VES events to improve daily work and personal development, assisting advisors with customer communication, answering support questions. Other duties as assigned by manager.

Education, Background and Skill Requirements

• Two-year technical degree in electronics or equivalent working experience.
• Proven customer interaction skills.
• Team oriented.
• Good computer skills.
• Mechanical aptitude.
• Ability to work independently and prioritize work.
• Ability to work safely around electrical and mechanical hazards.
• Willingness to work with products returned from industrial and wastewater sites (protective inoculations available).
• Availability for travel as required.

Physical Requirements:

Service Environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to reach with hands and arms. The employee is constantly required to sit. The employee may occasionally squat, turn/twist, or reach. The employee is constantly using hands to: finger, handle, feel or operate objects, and computer keyboards. The employee is occasionally required to walk, stand, climb, balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell. The employee may occasionally lift, carry, push or pull up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment may consist of an indoor, work or home office environment with good ventilation, adequate lighting and low noise levels and/or subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, chemicals, oils, extreme temperatures and work space restrictions while working in the field.

Employees may be required to wear proper Personal Protective Equipment (PPE) while working in the field which may include:

• eye and hearing protection
• protective smock
• steel toe shoes
• gloves
• hard hats
• face shields

The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

PRE-EMPLOYMENT TESTING

External hiring into this position is contingent upon the successful completion of a pre-employment drug screen and background check and possible credit history review. Ott is an equal opportunity employer. US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $22.00 - $26.00 USD per hour. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

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