Service Technician II

2240 Service Experts Heating & AC LLC; Town of Clifton Park (NY); Sur place; USD 55 000 - 90 000; Plein temps

Résumé du poste

2240 Service Experts Heating & AC LLC is seeking a skilled HVAC Service Technician to perform residential and light commercial service and maintenance. You will diagnose and repair heating, cooling, ventilation, and refrigeration equipment, and ensure work is done accurately and on time.

Based in Town of Clifton Park, NY, you will communicate with dispatch, record service details on a handheld device, and deliver excellent customer service while promoting replacement products when appropriate.

Qualifications

• HVAC experience with technical training certification required.
• EPA and safety certifications required.
• Must have valid driver's license and acceptable driving record.
• Ability to work flexible hours and on-call shifts.
• Proficient in reading wiring diagrams and service manuals.

Responsabilités

• Perform residential and light commercial service and maintenance calls under supervision.
• Diagnose, troubleshoot, and repair HVAC systems and related equipment.
• Inspect equipment and address potential faults to prevent breakdowns.
• Complete routine maintenance and clean equipment as needed.
• Record service details via handheld device and collect payments.
• Communicate with dispatch to provide status updates and service scheduling.
• Represent the company professionally and adhere to safety procedures.
• Maintain inventory and vehicle stock, and return defective parts.
• Attend to on-call shifts and maintain reliable attendance.

Connaissances

HVAC servicing

Electrical troubleshooting

Reading wiring diagrams

Time management

Customer service

Communication

Formation

High school diploma or GED

HVAC technical training certification

Description du poste

Welcome!

Key Responsibilities:

• Works under general supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Health & Safety Roles and Responsibilities :

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devises or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
• Does not perform act that may endanger the safety or well-being of others
• Does not engage in any pranks, contests, or rough boisterous behavior
• Works in compliance with applicable legislative requirement

Desired Skills and Qualifications:

• High school diploma or GED with additional training and 2+ years' experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
• Proficient and able to install a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver's license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but