Service Technician II

Minuteman Security Technologies Inc; Houston (TX); On-site; USD 35,473 - 55,448; Full time

Job summary

Minuteman Security Technologies, Inc is seeking a Service Technician II to handle advanced service, troubleshooting, and system upgrades for our security solutions. You will lead complex service calls, mentor junior technicians, and ensure optimal system performance for diverse clients.

You will develop best practices, maintain detailed service records, and comply with safety standards. The role requires strong technical knowledge and a proactive, customer-focused mindset, with the ability to

Qualifications

• High school diploma or equivalent; tech cert preferred.
• 3-5 years of security system servicing experience.
• Strong knowledge of security system components and integration.
• Ability to mentor less experienced technicians.

Responsibilities

• Execute advanced maintenance, repairs, and troubleshooting for security systems.
• Lead service calls for complex issues and provide expert solutions.
• Perform system upgrades and modifications based on client needs.
• Mentor and assist Service Technician 1 in troubleshooting and service tasks.
• Develop and implement best practices for system maintenance and service efficiency.
• Maintain detailed records of service activities, system changes, and client interactions.
• Ensure compliance with industry standards, safety regulations, and company policies.
• Perform other job-related duties as assigned.

Skills

Troubleshooting

Maintenance

Mentoring

Customer service

Education

High school diploma or equivalent

Technical certification or degree in electronics or related field

Job description

Description

Job Overview Summary

The Service Technician II will take on more advanced service and maintenance responsibilities, including managing complex troubleshooting and system upgrades. This role requires a higher level of technical expertise and the ability to handle challenging service scenarios.

What you’ll be doing (and doing well!):

• Execute advanced maintenance, repairs, and troubleshooting for security systems, including integrated and high-security systems.
• Lead service calls for complex issues and provide expert solutions to ensure optimal system performance.
• Perform system upgrades and modifications based on client needs and technology advancements.
• Mentor and assist Service Technician 1 in troubleshooting and service tasks.
• Develop and implement best practices for system maintenance and service efficiency.
• Maintain detailed records of service activities, system changes, and client interactions.
• Ensure compliance with industry standards, safety regulations, and company policies.
• Perform other job-related duties as assigned.

Responsibilities:

• Own It: Focus on excellence in everything you do and each interaction you have with all clients
• Learn: Absorb the training. Make yourself an expert on our portfolio of solutions
• Represent: Always understand that you are the face of the company to our customers
• Diversity: Every project and service call are different so you must enjoy variety in your workday
• Work as One Team: Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
• Find a way: Turn challenges into opportunities
• Play To Win.

What we Like about you:

• A Sense of humor, creativity, and positive attitude
• High school diploma or equivalent; technical certification or degree in electronics or a related field is preferred.
• 3-5 years of experience in servicing security systems with demonstrated expertise in advanced troubleshooting.
• Strong technical knowledge of security system components and integration.
• Proven problem-solving abilities and excellent customer service skills.
• Ability to mentor and support less experienced technicians.

Preferred Qualifications:

• Advanced certifications (e.g., CPP, PSP) are highly desirable.
• Experience with high-security or large-scale security systems.

Physical Activities/Demands:

• Able to safely work at heights on ladders and aerial lifts
• Ability to lift and move up to 50 lbs. and occasionally lift and move up to 100 lbs.
• Must be comfortable standing for long periods of time and complete overhead work for long periods of time.
• Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Pay Transparency Statement

The base pay range for this role is $25.75 - $40.25 hourly. This position may have overtime available. Note that wage may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base wage as well as health coverage, paid holidays, and other benefits.

Equal Employment Opportunity (EEO) Statement

Minuteman Security & Life Safety is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Minuteman Security & Life Safety provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Minuteman Security & Life Safety takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Drug-Free Workplace Statement

Minuteman Security Technologies, Inc is an equal opportunity employer, that offers a smoke-free and drug-free workplace.