Service Technician II

Kenco Logistic Services, LLC; Green Bay (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid Time Off

Job summary

Kenco Logistics, LLC is seeking a Service Technician II to perform maintenance and repair of material handling equipment (MHE), automated systems, and conveyors across customer sites. You will schedule PMs, inspect equipment, and ensure safe, reliable operation while coordinating with Parts and Operations teams.

The role emphasizes diagnosing mechanical and electrical issues using OEM software, maintaining detailed service records, and meeting key performance metrics.

Qualifications

• High school diploma or GED required.
• 2–4 years of mechanic experience with material handling equipment or similar.
• Electrical journeyman certification preferred.
• Electrical and pneumatic experience preferred.
• Ability to read electrical and hydraulic schematics.
• Proficiency with email and work order management software.

Responsibilities

• Schedule Planned Maintenance (PM) for Fleet Services Equipment and conveyors and keep PM records.
• Perform corrective and preventive maintenance on MHE, batteries, and conveyors per OEM standards.
• Communicate equipment status and timelines with site managers and operations leaders.
• Meet or exceed metrics: response times, first-time fix rates, PM completion.
• Manage equipment condition, parts coordination, and repair readiness.
• Use OEM software and manuals to diagnose and adjust equipment.
• Ensure compliance with OSHA and safety standards.

Skills

Troubleshooting

Manual dexterity

Reading schematics

Team collaboration

Safety awareness

Education

High school diploma or GED

Electrical journeyman certification preferred

ASE Certification preferred

Tools

Email

Work order software

Mobile applications

OEM software

Job description

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

About the Position

Service Technician II is responsible for performing gen eral maintenance, repairs and preventative maintenance with all Material Handling Equipment (MHE), automated systems, and conveyors involving all customers and ven dors of Kenco Fleet Services.

Functions

• - Responsible for scheduling Planned Maintenance (PM) of all Fleet Services Equipment , automated systems, and conveyors, and keeping updated records of PM's completed.
• - Performs corrective repairs and preventive maintenance on MHE, batteries, automated systems and conveyors in accordance with site and original equipment manufacturer standards.
• - Maintain s regular communication with site managers, supervisors, and operations leaders regarding equipment status, service requirements, project timelines, work progress, delays, or obstacles that may impact operations or customer commitments
• - Meet or exceed established performance metrics including service response times, first-time fix rates, and preventive maintenance completion schedules
• - Manage equipment condition and support repair readiness by reporting damage, coordinating required parts, and maintaining accurate service and inventory records.
• - Communicate with Parts team on parts and supplies needed to maintain equipment.
• - Maintain parts inventory and repair records for all equipment by completing accurate paperwork.
• - Access and navigate original equipment manufacturer (OEM) software platforms to perform diagnostics, troubleshooting, and equipment programming
• - Use OEM software, service manuals, wiring diagrams, and parts schematics to diagnose mechanical, electrical, and hydraulic issues and perform required adjustments or replacements.
• - Achieve a nd maintain minimum 80% technician efficiency or 100% PM completion monthly by maximizing billable work hours relative to total available work time
• - Conduct s routine inspections of equipment and safety devices to ensure compliance with OSHA, facility, and manufacturer standards.
• - Understanding of Occupational Safety and Health Administration (OSHA) regulations applicable to material handling equipment, industrial maintenance, and field service operations .
• - Must interact with customers and coworkers in a professional manner.
• - Responsible for general cleanliness of service area always .
• - Conduct thorough monthly inspections of assigned service vehicle or shop workspace according to company checklist and schedule
• - Maintain organized, clean, and efficient workspace in service vehicle or shop area following 5S methodology (Sort, Set in Order, Shine, Standardize, Sustain)
• - Knowledge of customer facility-specific safety requirements, site access protocols, and contractor safety orientation procedures
• - Support the Kenco Operating System by identifying ways to work more safely, efficiently, and effectively, and sharing ideas that help the team and company get better

Qualifications

• - High school diploma, G.E.D. or tech school graduate required .
• - 2-4 years of mechanic experience; preferably prior experience with repair and maintenance of material handling equipment, automated systems, and conveyor s , or similar equipment.
• - ASE Certification preferred. Silver and/or Gold Certification preferred.
• - Electrical journeyman certification preferred .
• - Electrical and pneumatic experience preferred.
• - Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.
• - Proficiency using email, work order management software, and mobile applications for daily job functions
• - Able to read and understand electrical and hydraulic system schematics.
• - Self-motivated, self-directed, highly responsible, and able to work both independently and as part of a team.
• - Must be able to frequently lift/carry/push/pull up to 50 lbs.
• - Supply own mechanic technician hand tools.
• - Must be able to safely operate lift trucks.

Competencies

• - Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• - Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• - Decision Quality - Making good and timely decisions that keep the organization moving forward.
• - Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• - Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements

• - This position is expected to travel approximately 25% or less .
• - A passport is not required, but recommended.

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.

https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

Disclosures

- For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

- The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

- Per company policy, all internal job postings expire 14 days from the date they are posted.

Benefits offered:

• - Medical insurance including HSA, HRA and FSA accounts
• - Supplemental insurance including critical illness, hospital indemnity, accidental injury
• - Dental Insurance
• - Vision Insurance
• - Basic Life and Supplemental Life
• - Short Term and Long Term Disability
• - Paid Parental Leave
• - 401(k)
• - Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• - Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.

Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.

https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/