Service Technician II

Hobart Food Equipment and Service; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Hobart Food Equipment and Service is looking for a Service/Repair Technician 2 in Charlotte, NC. This position involves providing on-site support and installation of commercial food equipment. Candidates should have mechanical and electrical skills with a strong customer service orientation.

Responsibilities include diagnosing issues, maintaining equipment, and implementing safety protocols. A high school diploma and relevant experience is necessary. ITW values diversity and is an equal opportunity employer, ensuring a supportive work environment.

Qualifications

• 2-4 years of electrical and mechanical experience required.
• Experience with HVACR service and EPA certification preferred.
• Understanding of basic math required.

Responsibilities

• Install and maintain commercial food equipment.
• Provide on-site repair support for customers.
• Document preventative maintenance tasks.

Skills

Mechanical aptitude

Electrical skills

Troubleshooting

Customer service

Education

High school diploma or GED

Vocational certificate in HVACR

Tools

Standard service manuals

Mechanical diagrams

Job description

Company Overview

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment including ovens, ranges, and broilers; refrigeration equipment including refrigerators, freezers, and prep tables; food processing equipment including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures.

Job Summary

The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers including installation and service of commercial food equipment. Routine work schedule includes on-call, after-hours, holiday, and weekend on-site repair support.

Essential Duties And Responsibilities

• Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed.
• Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material basis.
• Interpret and follow schematic diagrams.
• Demonstrate knowledge of sequence of operations for multiple operating modes.
• Complete and document preventative maintenance on mechanical and electrical commercial food equipment.
• Implement and support standard operating procedures outlined in Hobart Service safety manuals and programs.
• Support branch and organization financial objectives by providing a quality customer experience.
• Maintain current organization, industry, and equipment knowledge.
• Be responsible for assigned company assets including vehicle, tools, and inventory.
• Follow the company’s safe driving and other applicable policies.

Supervisory Responsibilities

This position has no direct or indirect supervisory responsibilities.

Qualifications

Education and Work Experience

• High school diploma or GED and 2-4 years of electrical and mechanical experience.
• High school diploma or GED and 0-2 years of HVACR service experience with an EPA certification.
• Vocational certificate in HVACR.

Desired Education/Experience

• Associate’s degree or vocational certificate is preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.

Position/Location dependent. Industry certification is highly desirable.

Competencies

Technical and Analytical Skills

• Ability to read and interpret standard service manuals, mechanical diagrams, and understand parts stocking and identification methods.
• Understanding of basic math.
• Compile and summarize data for supervisor or branch manager.
• Basic knowledge of Windows applications and Microsoft Office programs such as Word and Excel.

Quality

• Demonstrates accuracy and thoroughness.
• Looks for ways to improve and promote quality.
• Applies feedback to improve performance.
• Monitors own work to ensure quality.

Quantity

• Meets productivity standards set by Customer Facing Metrics.
• Completes work in a timely manner.
• Strives to increase productivity and works quickly.

Attendance/Punctuality

• Consistently at work and on time.
• Ensures work responsibilities are covered when absent.
• Arrives at meetings and appointments on time.

Dependability

• Follows instructions, responds to management direction.
• Take responsibility for own actions.

Teamwork

• Balances team and individual responsibilities.
• Exhibits objectivity and openness to others' views.
• Gives and welcomes feedback.
• Contributes to building a positive team spirit.
• Puts success of team above own interests.
• Builds morale and group commitments to goals.
• Supports everyone's efforts to succeed.
• Recognizes accomplishments of other team members.
• Keeps commitments and commits to extended hours when necessary.
• Completes tasks on time.

Safety

• Read and understand safety guidelines.
• Approach job responsibilities with emphasis on safety, efficiency, and quality.
• Perform periodic visual safety inspections of vehicle and equipment.
• Report vehicle and tool defects and take them out of service until fixed.
• Demonstrate comprehensive knowledge of company products and services.
• Complete required safety training.

Time Management and Communication Skills

• Prioritizes workload and allocates time and resources efficiently.
• Communicate orally with individuals inside and outside the organization.
• Resolve crises and conflicts.
• Self-motivate and take direction from senior technicians and management.
• Thrive in a multi-tasking environment and adjust priorities quickly.

Physical Demands and Work Environment

• Lift up to 75 lbs with or without assistance.
• Climb up to 10 ft with an A-frame ladder.
• Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 ft.
• Extensive walking 3-5 miles per day.
• Extensive driving 5-6 hours per day.
• Kneel, squat, bend, push/pull.
• Move in different positions to accomplish tasks in various environments including tight and confined spaces.
• Operate motor vehicles or heavy equipment.
• Operate machinery and/or power tools.

Office facility and customer facilities (including commercial kitchens of various types of businesses).

Exposure to noise, heat, cold, slippery, wet dirty conditions may occur.

Travel requirement up to 50% of time.

Hours of Work

• Normal business hours with occasional/frequent/extended hours as needed.
• Flexibility with schedule to meet critical deadlines.
• Extended hours may include nights and/or weekends.
• Normal scheduled hours cover early mornings, evenings and/or weekends.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local laws.