Service Technician I EENA

Service Experts Heating & Air Conditioning

Dallas (TX)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Competitive Pay

Generous PTO

Company-sponsored Medical, Dental, and Vision Insurance

Company-provided smartphone, tablet, and uniform plan

Best-in-class 401(k) Retirement Savings Plan

Company-paid employee Life Insurance

Job summary

A leading company in HVAC services is seeking a Service Technician I EENA. This role involves diagnostic work on commercial HVAC equipment and ensuring customer satisfaction. The ideal candidate will have relevant experience and certifications, and will benefit from competitive pay and a sign-on bonus.

Qualifications

2 to 5 years’ experience in HVAC required.
Valid driver's license with acceptable driving record.
Ability to work flexible hours and on-call shifts.

Responsibilities

Diagnoses and performs services on heating, air conditioning, and ventilation equipment.
Communicates with customers to answer questions and resolve problems.
Completes all forms and paperwork accurately.

Skills

Communication

Mechanical aptitude

Time-management

Customer service

Education

High school diploma or GED with additional training

Technical training certification

EPA and safety certifications

Job description

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UP TO $2500 SIGN-ON BONUS*****

Why You Should Join the Engineering Excellence Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Engineering Excellence Company Perks And Benefits For YOU

Competitive Pay
Generous PTO provided: 19 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
24 paid days off after your 2nd year of employment
No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
We have ample advancement and career-growth opportunities available across the U.S.
Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
Company-provided smart phone, tablet, uniform plan, and tool replacement program
We’ll make you better at what you do with our internal Training Academy
Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
Company-paid employee Life Insurance with options for YOU and your Family!
Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
Supplemental benefit programs such as:Legal advice, pet insurance, and health advocacy programs

Position Summary

Under minimal supervision, performs diagnostic and service work on commercial (5+ tons) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities

Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
Completes routine maintenance and equipment cleaning as needed or required
Responsible for delivery and removal of parts and equipment needed to complete service work
Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.

Qualifications

High school diploma or GED with additional training and 2 to 5 years’ experience in HVAC with technical training certification required
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
EPA and safety certifications required
Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
Proficient and able to operate all necessary tools and equipment to perform various service projects
Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
Proficient and able to install a basic duct fitting
Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
Effective and efficient time-management and organizational skills
Valid driver’s license with acceptable driving record
Available to work flexible hours and on-call shifts as needed
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds