Service Technician I

Service Experts; Charleston (SC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay with incentives

PTO and holidays

Medical/Dental/Vision insurance

401(k) with company match

Life and disability insurance

World class training

Job summary

Service Experts is seeking an HVAC service technician to diagnose and service residential and light commercial equipment, communicate with customers, and promote our products and services. Under supervision, you will perform maintenance, inspect equipment, and accurately document work.

The ideal candidate has a high school diploma or GED, 2+ years HVAC experience, EPA and safety certifications, ability to read wiring diagrams, and a valid driver’s license.

Qualifications

• High school diploma or GED with additional training and 2+ years’ experience in HVAC.
• EPA and safety certifications required.
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant and duct systems on HVAC equipment.
• Valid driver’s license with acceptable driving record; able to work flexible hours and on-call.
• Ability to lift up to 75 pounds and climb ladders as needed.

Responsibilities

• Works under general supervision to perform residential and/or light commercial service and maintenance calls.
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional manner.
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Inspects equipment and performs diagnostics to prevent breakdowns or callbacks.
• Documents all work on a handheld device and collects payments; promotes products and services to customers.

Skills

HVAC troubleshooting

Electrical troubleshooting

Reading wiring diagrams

Customer service

Time management

Education

High School Diploma or GED

Job description

Welcome!Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:· Competitive Pay with incentive opportunities· Paid Time Off and Company Holiday Pay· Medical, Dental, and Vision Insurance programs· 401(k) Retirement Savings Plan with company matching contributions· Life Insurance and disability insurance options· Supplemental benefit programs· World Class Training opportunities through our Experts University· Career Development opportunitiesKey Responsibilities:Works under general supervision to perform residential and/or light commercial service and maintenance callsAnalyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate mannerDiagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely mannerInspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacksCompletes routine maintenance and equipment cleaning as needed or requiredResponsible for delivery and removal of parts and equipment needed to complete service workUsing hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availabilityResponsible for delivery of excellent customer service and sustaining high levels of customer satisfactionPromotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.Ensures company property, vehicles, and tools are being used, maintained, and properly accounted forRepresents the company professionally, honestly, and ethically in all business matters and activitiesFollows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as neededPerforms similar/other duties as needed or assignedRegular, reliable attendanceDesired Skills and Qualifications:High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification requiredMust possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areaEPA and safety certifications requiredSkilled at servicing heating, air conditioning, and ventilation equipment as well as related accessoriesProficient mechanical aptitude and the ability to operate all necessary tools and equipmentProficient and able to operate all necessary tools and equipment to perform various service projectsProficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipmentProficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervisionProficient and able to install a basic duct fittingProficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervisionEffective communication skills to communicate with customer and resolve customer issues, complaints, or concernsEffective and efficient time-management and organizational skillsValid driver’s license with acceptable driving recordAvailable to work flexible hours and on-call shifts as neededAbility to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areasAbility to safely climb 300lb load capacity rated ladders with a 30lb tool beltNatural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perceptionAbility to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds• Minimum Experience: 0 - 2 years• Minimum Education: High School Diploma/GEDEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]